UrCove by Hyatt Shanghai Pudong East

不是第一次用攜程的先住後付了，這次收到的扣款訊息多扣了30%的雜費，咱就是説四百多一晚的房退房後扣我350的雜費是什麼情況？第一時間打給酒店説明瞭，酒店直接推給攜程，然後我再去聯繫攜程，最後攜程證實了就是退房的時候酒店多扣了錢，而且在退房的時候什麼都沒有告知我，真的很生氣，如果我沒發現是不是就要自認倒黴？希望平台方也可以優化一下這個情況。 聯繫了平台後攜程處理得很快，半小時錢就退回來了，還算可以吧。

一般都是好評這次的評價有感而發：很不滿意！當天預訂前台倒是不錯給予房間升級。14:10到前台板著臉説還未打掃，直接一句：可以去隔壁一尺花園喝咖啡坐着等，雖然隔壁環境不錯也不是你們延遲入房的藉口啊。進屋後發現咖啡機是故障的，維修師傅説：從來沒發生過，拿去修理送來。電話前台送膠囊等物品，用姍姍來遲一點不為過！睡前發現屋內空調雜音重衹能關閉，水龍頭出水居然泛黃！第二天退房前台一位有點混血長相的服務人員問體驗，反應了空調和水温不熱的情況，來一句：是不是覺得水有些黃色，我們今天已經維修應該好了，天吶我是辦理退房手續，也不捎帶禮貌性道歉！還有一個細節當天晚上出門報了車牌可以放行，次日退房出去又被卡了，保安説不能放行，要去找酒店，請問前台為何不可以在辦理手續時問一聲：是否開車？畢竟地處偏僻，順帶問一聲可以解決客人來回奔波啊！諸上幾處，給予相應評價

Room: Executive Twin Room (Upgraded) We had a really pleasant stay at UrCove by Hyatt Shanghai Pudong East during our trip to Shanghai. From the moment we arrived, the front desk was warm, helpful, and welcoming. We were pleasantly surprised to be upgraded to an Executive Room by the front desk (a young Chinese guy at the front desk upgraded us and showed us the room), a generous gesture that really set the tone for our stay after a long flight. Manager Peter stood out with his amazing support. He assisted us with food delivery orders, helped us set up *******, and made sure our needs were met throughout the stay. He also helped us set up our WeChat by scanning our QR Code so we could register! His help and dedication made a big difference. A day before our check-out, the young Chinese front desk staff member (wish we caught his name!) was also extremely helpful throughout our stay, he patiently answered many of our questions during the stay and gave us a free late check-out upon request, he scheduled an airport drop-off for us too, which made our final day much more relaxed and stress-free. Our room was spacious and comfortable, with a bathtub, smart toilet, washing machine, microwave, and an induction cooker. Everything was clean and well-maintained. The surrounding area of the hotel was full of greenery and trees, creating a peaceful, relaxing atmosphere. The room had a very nice view. The room service was responsive, helpful, and respectful, they came in at the times we requested, which we really appreciated. We also received lots of bottled water every day, along with all the usual room service essentials. Lots of the thanks to the room service. Extra perks: • Airport pickup and drop-off to/from Pudong International Airport • Smart toilet • Free self-laundry • Relaxing hotel environment --- A few minor downsides: The hotel is located a bit far from downtown (e.g., The Bund), and the nearest metro station (Middle Chuangxin Road) takes some time to reach. You can take taxis affordably to the metro station, but if using the metro, try to leave early as it’s about a ~40-minute ride back from downtown, and trains stop running late at night (around 11:30 pm for a lot of the lines, and some at 11:00 pm during work days). There are no nearby convenience stores, so it’s smart to either order what you need online or stock up on snacks, drinks, and groceries before returning to the hotel. --- Overall, this hotel was a wonderful choice. We felt cared for, relaxed, and well-served throughout our stay. Highly recommend it to anyone visiting Shanghai, whether you're a solo traveler or coming with family. Huge thanks to Manager Peter, the front desk team, and all of the staff for the great service!