Hilton Garden Inn Shanghai High-Speed East Railway Station

I recently stayed at this hotel and had a pleasant experience overall. The check-in process was smooth and the staff were courteous and accommodating. The room was clean, well-maintained, and equipped with the basic amenities needed for a comfortable stay. Housekeeping did a good job keeping the space tidy throughout my visit.

Lovely stay! we checked in only in the morning, not to stay in the night, given we had an overnight flight and wanted to rest just a few hours and we were given a late check out for free. Big shout out to Yiyi and Lemon who made it happen and were super friendly and helpful!

Yiy is very good and kindful!

因為隔天上午七點的飛機所以特地訂了離機場近的又比較新的希爾頓花園酒店，酒店各方面都不錯，但前台員工對業務是乎不大熟悉，我到酒店入住時是下午的三點二十分，前台給我的房間並沒有升等，訂單上是有寫明升等的，等跟他們反應後前台人員説要給我更改為豪華房，但等了十分鐘前台忙來忙去的説房間還沒整理好讓我再等等，酒店的入住時間應該是下午的兩點，竟然快四點還沒整理好房間給客人？因為我趕著去開會沒辦法衹能遷就拿著高級房的房卡先入住。 還有酒店的馬桶很奇葩，是觸控式的，但按水的符號並不會有反應，是要按下面的那一條黑色的~ 酒店是大眾去消費的場所，使用的設備應該要考慮各年齡段的客人，長者家如果不會用而不沖水，那不就多造成清潔人員的困擾

這次入住酒店的體驗非常棒，特別要讚賞接待的服務人員Flora跟Scarlett，她們展現極高的專業素養與貼心服務，讓人有賓至如歸的氛圍。 最喜歡希爾頓酒店的一點就是設備跟房間可都維持一塵不染，而且服務品質一直保持水準之上。

前台yiyi服務超級棒，人也甜甜的！本次入住之旅很不錯，在入住時還送了迪士尼的小貼紙！很暖心！甚至在辦入住的時候詢問了我們的需求來選擇房間，感覺很受重視！真的很不錯！