Jianguo Hidden Hotel (shanghai hongqiao station and exhibition center)

I had made a confirmed booking for one night. However, upon my arrival at the hotel, I was informed by the front desk that my reservation was not in the system. I was subsequently told that the room had likely been re-sold to another guest, as it was assumed I would not be checking in due to the late hour. This assumption is highly unprofessional and unacceptable, particularly as the room had already been paid for. While I was eventually provided with a Twin Room — fortunately still available at the time — I am concerned about what would have occurred had the hotel been fully booked. Would I have been left without accommodation despite holding a paid reservation? Is it even permissible to reallocate a guest’s prepaid room without any prior communication or confirmation. Book at your own risk.

Hotel is good located near Hongqiao region, good for National exhibition center visitors.

So clean and close from train station & airport. the employees so nice, kindly. we have a good time during stay here.