Hilton Garden Inn Shanghai Lujiazui

酒店房間住的很舒適，cora辦理的入住，酒店地理位置優越，外出遊玩很方便。騎行就可達江濱綠地，沿江風光很好。 餐廳在頂樓，視野很好。餐品豐富。

I originally have a booking for 4 nights but ended up checking out after 1 night despite being super tired and my mom was just injured a day earlier but we couldn’t afford to stay there no longer. The room we checked in to smell really really really bad, smell like dirty public toilet. We thought after we turned on the A/C it would become better. We went out for some hours we got back and the room was still smell equally as bad as before. I went to the reception to ask for them to do something the receptionist (Ms. Zou) was very very very nice and helpful she took me to another room and asked me if this one is okay. Funny enough the new room also smells but not as bad as the old room but bad enough. But we were super tired so I decided to moved to another room and stayed the night there. The next day when I was showering I can see a black spot on the shower door and some weird red stain, probably nothing serious but it‘s still disgusting. The towel has musty smells. I found an old dry piece of (probably) food under the curtain. It was dry and old and it‘s definitely was not from us. I showed the pictures to Ms.Zou, she was very nice she took note and trying to help us as best as she can. But at that point I wanted to check out, but my mum was very very tired. Then come the other staff could be the manager but I am not sure. She heard that I wanted to check out and she was okay with it. There was no service mind at all. It made me feel worse, like she doesn’t care about us and has no concern about our bad experience. She could have maybe I don’t know say sorry and try to help me but no. I want to check out? Then be it. I was nice 100% I didn’t want ti cause any problem at all. I have to called across the country ti rearrange the car pickup service and then booked the new hotel and packed up 2 big heavy luggages to downstair by ourselves. Also I was almost slip because there was water by the elevator on the floor. Then next day they put towel on it.

這次入住的上海陸家嘴花園酒店位置絕了，它位於上海陸家嘴國際金融區，從酒店餐廳可以直接看到黃浦江以及上海都市景光。這個景色沒有讓我們失望！其次酒店交通便利，十幾分鐘的路程就可以到周邊的東方明珠電視塔，金茂大廈等著名景點，對於我們計劃要看的都在這附近來説是相當便利了。下次如果再來上海遊玩，會優先選擇它家。酒店房間明亮，服務人員有禮貌，大堂有機器人派送外賣，非常方便。房間窗外看出去的上海夜景也是相當不錯的！