Rezen Retreat Hotel, Chuansha Metro Station, International Tourism Resort, Shanghai

Đầu tiên tôi sẽ nói về phòng dành cho cha mẹ và con cái trong cửa hàng này, thực ra đây là một căn phòng tiêu chuẩn với một chiếc giường chỉ cao 1,2 mét. Ban đầu, tôi chọn phòng dành cho cha mẹ và con cái vì nó gần Disneyland, nhưng hóa ra đơn giản là không đủ giấc ngủ cho một gia đình bốn người. Căn phòng rất nhỏ, nhỏ đến mức một trong những chiếc giường đối diện trực tiếp với kính nhà vệ sinh. Ngủ vào ban đêm cực kỳ khó chịu! Hãy nói về vấn đề vệ sinh! Trong phòng cha mẹ và con cái, điều tôi muốn là sự sạch sẽ, nhưng Không biết trong hình là loại hộp gì 1. Nhìn bằng mắt thường thì bụi bặm. Hình 2 Trong phòng bố mẹ và con có rất nhiều búp bê nhỏ, bạn có dám cho con mình chơi với những con búp bê bẩn thỉu như vậy không? Hình 3 Thảm bò trên sàn cũng có thể nhìn thấy bằng mắt thường, bạn có dám để con bạn không? bò trên đó? Hình 4 Sàn nhà toàn bụi. Trẻ con đã quen rồi. Cảm giác đi chân trần trong phòng như thế nào? Khắp nơi đều có bụi. Hãy cẩn thận nếu bạn bị viêm mũi dị ứng. Tôi hỏi quầy lễ tân có phòng nào khác không và cô ấy nói chúng đều có cùng kích thước. Tôi nói tôi cảm thấy vệ sinh rất kém. Cô ấy nói để nhờ dì làm lại nhé? Có cần thiết phải vệ sinh sạch sẽ không? Cảm thấy bẩn có muốn mình làm lại không? Đánh giá không tốt. Tiếng ồn khác nhau và cách âm kém.

Phòng quá nhỏ, cơ sở vật chất kém, phòng tắm trông không sạch sẽ, chăn bông ẩm ướt, thái độ phục vụ rất tốt

If you can't speak and understand Chinese well, avoid this place ‼️ For non-chines speaker , services are really poor. Only a female night staff, driver who picked me up from the airport, and admin who I spoke to on WeChat are helpful and provide excellent services! even my Chinese skill is not that good, they all are being so understanding, kind and helpful to me. HOWEVER, the morning staffs on 5th June 2025 are TERRIBLE, not only they are not being helpful, they are also yelled at me. And I got different treatment from them because I can't speak Chinese very well. The morning staffs gave breakfast bags to 2 Chinese guests who signed up for the airport drop-off service at the same time at me but they did not give me a breakfast bag so I had to go get breakfast from the convenient store nearby by myself : ( And when the driver arrived, He yelled at me in Chinese, I didn't understand it clearly and didn't know if he was talking to me, if so, why did he has to yell at me TT so I asked a female staff at the counter, "Is this the car to airport" and she gave me very bad attitude like I was annoying her. and said yes. After I got into the car the driver was really rude, when we arrived at the Pudong Airport T1, he yelled at t=me to get off the car. There're other two Chinese guests who were heading to T2 but they thought  they already arrived at their destination so now of them tried to got off at the same stop at me and the driver yelled at her very loud, I felt so bad for her.   The location:  Great! if you have an early morning flight to Pudong Airport, it only takes 15 mins driving from hotel to the Pudong Airport T1 Hotel facilities are alright. So many restaurants and convenience stores nearby  16 mins walk to the nearest train station  Cleanliness: found insects inside my room as the window was left opened when I got in TTTT  Honestly, I don't think it's worth money cause there're other hotels nearby airports that offer airport pickup/drop-off service with cheaper price, but I chose this one cause I at least expect better service from them as they are more expensive than others. 

Has great reception service, fast to respond when calling for airport pickup. Accommodated our request for birthday surprise

We had an outstanding stay at this hotel, where the staff’s warm, welcoming attitude and exceptional professionalism truly stood out. From check-in to departure, every request was handled promptly, efficiently, and with genuine courtesy, reflecting a high standard of service rarely found elsewhere. Their flexibility in arranging the shuttle service to suit our needs was greatly appreciated and made getting around effortless. The hotel’s prime location, within walking distance of the subway, bustling markets, and a large shopping mall, added to the convenience, while the clean, well-maintained rooms provided a comfortable retreat after a busy day. Highly recommended.

The hotel was very clean, and tidy and organized right from the reception.The people were very nice and tried their best to welcome and help us out.The rooms too,were very comfortable, and neat and clean.They had good services and a good breakfast buffet too.And their porridge services at evening, was a great thing to fulfill the stomach after a long day of traveling. Their transport services from the airport to their hotel and vice versa, and from their hotel to Disneyland and back, were very helpful for our journey here in Shanghai. If we come back here in Shanghai,we are surely staying here again for our next trip. The hotel has made us very happy and satisfied. This hotel is also perfect for Muslims who have decided to travel in Shanghai because there is a halal restaurant on the street right opposite to the hotel.