Tài Khoản Khách
28 tháng ba, 2024
Difficult to know where to start. The room had a beautiful layout, sensational views, well equipped with Fridge, wine cooler, coffee machine and Ice maker, however it was showing its age, a little and needed attention soon. The beaches are not particularly inviting or impressive. There is basically one restaurant where you have breakfast lunch and dinner, save for the theme nights where the ocean restaurant opens. On one occasion for breakfast I ordered scrambled eggs on toast with Avocado, I was told the avocado wasn't freshly sliced but more of a Guacamole, I said no to the Avocado. along comes an inch thick slice of toast half covered with Guacamole the other in what I can only describe as half an egg scrambled, It was quite pathetic. I sent it back and was told the chef had been asked to make me a very large scrambled egg, all I wanted was a normal portion nothing else. Before dinner we had a drink in the bar, I ordered a Gin and Tonic, there was no tonic in the bar the guy had to run to the store room he brought back 2 bottles, what cocktail bar is not stocked with Tonic water?? Chopsticks night was a disaster at a cost of £150 per head for those on bed and breakfast it consisted of a limited 2 choice per course menu. we decided on the Lobster spring roll, which had exactly zero lobster in it, followed by the Rendang beef, It was so tough basically inedible . We complained to the staff and a discussion took place with the Executive chef who basically walked off and said nothing. To add insult I ordered a bottle of wine and the waitress who brought it over to the table had never opened a bottle of wine before, so I had to open it myself to save her from being embarrassed. After that evening we had room service 3 time which was good, but didn't envisage eating Pad Thai in my room for a week. The resort seemed totally understaffed with the exception of Marcus who worked the Pool, the bar and the restaurant nobody else there seemed to care in the slightest. I get the whole Six Senses theme, but this bordered on a complete lack of service and attention by everyone. We cut short our stay by a day , and went to the Constance Lemuria, totally different vibe but let me say the food the service and the attention was absolutely top class and very much welcomed. You just get the feeling that since the IHG takeover in 2019, too much emphasis is put on expansion and profits over good old customer service.
Dịch