Mango House, Seychelles, Lxr Hotels and Resorts

Amazing stay Professional staff Big big positive vibes High recommendation

Omg what a lovely property, it's far from down town nestled along the sea side. Once u entered the property you will be wowww suite rooms are spacious with two large washrooms & swimming pool, interior is so beautiful once you entered the room there will be a welcome desserts, hats & bag from the Mango house, there in-house resturants are excellent. Breakfast serving is superb, they have Italian, Creoles & Japanese cuisine restaurants with delicious food, they have in-house bar. Reception area is so so beautiful facing the Indian Ocean, they have their small personal beach. This property is huge so you can walk around & explore the Mango House.Staffs are helpful. their in-house kitchen is also good with some Indian menu they have huge swimming pool & also surfing, kayaking activities. We would highly recommend when you are planning Seychelles trip

This was my second time at the Mango House Hotel in Seychelles, the first in October 2021, at which time I also posted a very positive review here about the hotel. There was fresh from the opening of the hotel. Based on very positive expirience, we visited the hotel again this year (2024. Unfortunately, it is with a painful heart that I cannot repeat what I wrote about the hotel 3 years ago. I would add that we have held diamond status in the Hilton hotel chain for years. Unfortunately, we did not feel we were treated this way from the arriving in the hotel. We were given a room close to the main pavilion, room number 24, with an entrance through the basement, dark and smelling of damp. The dampness was visible on the walls in the bathroom and room - see photos. Dust under the bedside lamps - the amount of it may indicate that it had not been removed for several weeks. We spoke to Iva (front desk manager??) repeatedly about the room's flaws, she even showed us 2 alternative rooms, which however were not much better at all. On the last day, to our surprise, Iva informed us with astonishment, she had received information from her supervisor that we were not satisfied with the room (!!!???). The situation took us completely by surprise. To be honest, we had hoped that, as a diamond member, the LXR hotel chain would plan for the arrival of guests with this status and book for them a room checked, cleaned and at least in good condition. Unfortunately, we got the impression that no one there thinks about it or plans for it. On the last (6th) evening during dinner, we were first approached by a woman who asked us about our impressions of her stay, GM? I don't know, because she didn't introduce herself. She was unimpressed by our comments. We got to know that she would talk to Iva, that's all. The standard of service, the interest of the guests by the management leaves much to be desired. The staff are left to their own devices, unsupervised. This is evident throughout the day and in every situation. And LXR hotels are all about the little things, about caring for the guest. This, by the way, was the case in 2021, under a different hotel management. Today, it's definitely not the standard of a 5* LXR-type hotel. As of today, my rating is 4*. It is a great pity, because the hotel is beautifully located, but for these less than 3 years it has been very neglected, technically and service-wise. A few specific comments: 1. Check-in: the staff did not greet us nice and firendly, gave us no information about the hotel, opening hours of restaurants, bars, absolutely NOTHING. The lady at reception only informed us that the system was currently down and that we should report to reception before dinner to sign the check-in form and pay the financial deposit. 2. As for the service - the reception desk pretend to be engaged in reading very important information on the computer, they do not notice the guests passing by. 3. At a glance you can see wh