Country Inn & Suites by Radisson, Columbia at Harbison, SC

The service is really good only because she had the movie The second room wasn't clean and the third room was also not very clean but it was at least cleaner than the second round that I got it that I was in .. also trip kind of sucks itself because the platform it is because I ordered a suite and I paid extra for suite but that's not what they consider a suite so I had a double queen room

The ac is broken, the tv volume is capped really low. Electrical plug in hanging out of socket. Had a spider crawl onto my bed

If I can leave zeros stars I would. I came there around 1 or 2 am I paid $154.00 for a room. When I got there apparently I had booked the room for the following day. So the staff member said he would just put me in a room and when I wake up just come down and check in with the manager next day. I went to room 317 the room was filthy I opened the door. The covers were messed up as if someone had just got out the bed so I went down stairs and explain this to the employee so he gave me another room. 213 I walked up the stairs he was already in the room he had used his master key to get in without my permission. So I told him no I was not going to stay he told me to cancel through Experian. I called the hotel the next day he said his manager approve me to get my refund I asked to speak with a manager they gave me an email so I emailed her I never received a message back. I called the hotel again he answered the phone the same man from the night before and said why I keep asking questions if I already got the answer I wanted he hung up in my face and I called about 8 more times he hung up every time so I called off of another number they waited to answered and once he answered again I told him that I would be calling the police getting the police involve he proceeded to say what is the police going to do. Experian got in touched with them and now they’re saying they will not refund my room even though I never stayed in the hotel one night