Hotel 500 Firenze

Beautiful hotel, nice location. Interesting but small room with direct access to the terrace. Beautiful restaurant. The pool didn’t work. Minuses - AC didn’t work, it was hot in the room and we had to open windows, but turned out there are lots of mosquitoes that bite in the night. No mosquito net on the windows. Upon checking out personnel told us there are repellents at the reception available, but that didn’t help. Usually hotels with this kind of problem had fumigators in the room. Problem with towels - on first day there were all towels no robes, on the second day no big towels but one robe for two.

****DO. NOT. STAY. HERE.**** Should have paid attention to the reviews. Mass of party guests arriving by 7pm. Full blown wedding reception by 8pm. Went out for dinner and came back to a night club party by 10pm. Just like other reviews stated, this place is obviously an event hosting location first, masquerading as a hotel second. I waited until half past midnight before asking what time the noise would be over because we were being kept awake. I was told 'about another half hour'. The party continued on past 1am and was then followed by a cleaning crew that rattled dishes, clashed bottles together and voices echoed long into the night cleaning up after all the party goers. Still lying awake, I heard the AC in my room turn off somewhere around 2am - the last thing keeping me comfortable. Woke up to grounds keepers mowing lawns promptly at 0800 outside my window that was now open because I had no AC. Aside from the night club outside my window at 1am, the rest of the hotel didn't impress either. I took a swim in the pool which was nice until you looked at the pool bottom and sides with alge uncleaned. The pool deck was abysmal. Empty liquor bottles, pop bottles, and water bottles littered about, sun beds in dissaray, wet towels still laying on deck chairs, dirty ash trays and not a soul to be seen. The pool was cool and refreshing and deep. Nice to swim I guess. Wi-Fi was mediocre. The staff was also peculiar. Check in desk answering the phone in between trying to check us in - rude, no friendly greeting or welcome, asked for a bottle opener for our room and reception didn't want to give us one so told us they needed to open our wine for us instead, told to get wine glasses from the bar but bar attendant looked at me like I had 3 heads when I asked for 2 wine glasses. It's unfortunate, the hotel grounds are quite beautiful and there is a ton of potential. Rooms are small but I found them clean. Bathroom is small but clean. Continental breakfast was acceptable. The BEST part of this story if you're still reading, is at checkout. When I mentioned my dissatisfaction (no one cared to ask how my stay was before asking for payment) the reception didn't even blink an eye. There was ZERO remorse or empathy or literally any physical sign of care. Not even so much as an apology. I mentioned the issues I had and was told repeatedly there was nothing to be done except told to speak to a manager who wasn't available of course. When I asked the reception if all other guests should just be expected to deal with others partying and not having any regard for the time of the evening, I was told 'Yes'. Please Please don't bother staying here. It's just not worth it. Congratulations to the bride and groom, hope your stay was enjoyable - mine wasn't. Wish I could post the video here I took at 1am of your party from my bedroom window. Astonishingly poor stay, avoid avoid avoid.

Bella struttura con ampio parco esterno ed ampio e comodo parcheggio auto che ritengo però necessita di una migliore gestione sia per i servizi deludenti e sia per il mantenimento dell’esterno dove una piscina totalmente sporca certamente non può essere un bel vedere, basta far girare il robot almeno una volta al giorno e certamente si ottiene una visione più decente. La mia camera era abbastanza grande con ampio bagno, peccato per i vari disservizi dalla mancanza del docciaschiuma e schampo per poi metterlo per una sola persona il giorno dopo, totale mancanza della carta igienica al secondo giorno costretti a richiederla al ns rientro alla reception, presenza TV in camere ma non funzionante né con la ns richiesta di intervento alla prima sera e, nonostante la lamentela fatta il giorno dopo all’addetto alla reception questo ha comunque fatto l’indiano quindi siamo rimasti sempre senza TV che non aveva alcun segnale dell’antenna. Colazione molto deludente, ok per i cornetti surgelati ma questi erano della peggior specie quindi immangiabili, ho provato con il salato ma gli ingredienti non erano per me di buona qualità. L’addetto alla reception per i miei gusti molto svogliato ed inatto, tanto che al check-in ho dovuto chiedere io info a riguardo orari della colazione e per la wi-fi notizie queste che sono certamente le principali da dare al cliente. Per la mia esperienza non certo positiva, ritengo però che con i dovuti accorgimenti e sopratutto idonei collaboratori può essere una validissima struttura anche perchè la posizione per chi è in auto la ritengo eccellente.