Elegant Desert Lodge

我在xc上預訂了該酒店，6月13日晚入住，但最終沒能睡在酒店的床上。原因竟然是前台晚上8點後就不工作了，也就是説，到了20點，酒店工作人員就下班了。你可以有理由説，酒店已明確告知預訂酒店的住客前台衹接待到晚上8點。但你有沒有想過，萬一住客晚到怎麼辦？萬一住客晚上身體不舒服或發生意外怎麼辦？難道你不可以在醒目的地方，同樣安民告示酒店工作人員離開前台時的聯繫方式、晚上8點後酒店值班人員的房間號碼？我到了酒店，尋遍工作人員可能工作的場所，沒找到一名工作人員。這家酒店地處荒野，沒有手機信號，無法聯繫平台。在不得已的情況下，斗膽敲了一間還未熄燈的住客的房間，一對澳大利亞老年夫婦主動幫我們也在酒店尋找工作人員，但毫無結果，最後我們身子在旅館，卻衹能坐在車裡熬夜，那對澳大利亞夫婦怕我們晚上受凍，特地拿了兩條毯子給我們。第二天清晨，酒店方得知情況後，安排我們吃早餐，讓我們進房間休息，可我們怎麼能休息呢？我們的行程是既定的，預訂的旅館無法更改，當天還得趕到下一個景點和住宿地。雖然酒店方為我們準備了途中的點心，我們也感受到了酒店方的歉意，但是真正的歉意是退還我們的住宿費，因為我們根本沒入住，而且是在車裡熬了一夜，一夜未能躺平、伸直雙腿的煎熬酒店方能體會到嗎？我們的遭遇，平台非常同情，多次與酒店交涉，拿到錢的酒店卻一分錢也不願吐出來，最後是xc全額退還了我們的住宿費。我覺得該酒店的所謂規定，既不人道，也不合理，還缺乏應有的補救措施。 圖一，酒店地處荒野，附近幾公里範圍內，沒有人煙、沒有商店、沒有旅館。 圖二，酒店距著名的死亡谷景點有一百多公里，住客若是要欣賞死亡谷的晚霞，恐怕晚上8點前趕不到酒店。 圖三，死亡谷的紅色沙丘。

What a great experience to stay in this lodge. The lodge is beautifuly located, With a stunning view. The lodges are very clean and we enjoyed the bedtime stories. We would definately recommend the environmental walk, where you can spot the Mountain zebra's if you are lucky. Also the personnel is extraordinary. They did all they can to organise an unforgettable barbecue in the dessert because we had something to celebrate.

We had a great night at the lodge, we wish we could have stayed longer. The owner was super helpful, she came to our table at dinner and gave us tons of valuable tips regarding things to do in the area. I would love to go back!

Perhaps the name doesn’t exactly reflect the fact that some rooms are a bit outdated but overall still a good experience to be around the Dunes not too far away for early morning outings. We had breakfast and dinner there. Food was not bad and breakfast selection ok although not huge. Dinner was set so we didn’t get to choose!! ☹️ Our waiter during dinner was good but the one during breakfast was not exactly our favorite. Reception staff is always friendly and helpful. There’s also a tea/coffee station by the receptionist….great for very early morning outings before breakfast is served. Cookies/cakes avaible between 6-7am and after 3pm. Outdoor bar seatings are also relaxing after a day’s out in the heat. The pool is just small but ok to lay in the lounge chair to wind down before dinner. The courtyard is professionally designed and the landscape is maintained well and is wonderful to watch the full moon as it rises. Tips: We have room 12 just across the lobby which is the only place for WIFI…..so we occasionally have WiFi on and off and is better than our other family member in another room further away from the lobby. Room 12 also seems to be the place where the jackal passes by at night. I woke up at 2 am and opened a bit of the curtain (without turning on the main light) to appreciate the stars….and 2 seconds later…a jackal just strolled leisurely in front of me without noticing me staying indoors watching it!! The next day I went out to the porch to see outdoors and found the jackal’s poo around so he did visit us and that seemed his favorite place judging by the amount!!😂

The hotel was lovely and the rooms were comfortable and spotlessly clean. Sadly the pool was not heated and the pool bar was closed (possibly due to the time of year). The lodge was able to accommodate the fact I was vegan for dinner but the breakfast options were much more limiting- even just having almond or oat milk for breakfast would have been a huge step up. The setting is beautiful but you are restricted to eating/drinking in the hotel due to its remote location

We stayed in the eco camp which was away from the main lodge which is very serene. Food was fantastic and the property was very well managed by Yvonne and Leroy. A special thanks for the birthday celebrations. Highly recommend. The tour to souss and big daddy is a must.

Not only elegant, but very elegant. The whole place has a beautiful atmosphere and everything is perfect, rooms, food, location, staff, outdoor area. We loved it.

A simply wonderful base from which to visit the Sossusvlei and its surrounds. We received a very warm welcome and were extremely well looked after by the great team of staff - though a special call-out to Agnes, my birthday 'sister' who made me a delicious birthday cake 😍; wonderfully confortable rooms with their own 'stoep'; really delucioys food; a most welcome pool; terrific-looking camping sites too which we would be most interested in checking out in the future.

I would say this place is mediocre at best. Facilities are tired, website pictures do not reflect the reality. Food is adequate but nothing special. Reception staff were friendly. We stayed in the campsite which is pretty bleak. Views of the staff quarters. Ablutions were OK but not great.