Mara Serena Safari Lodge

Các đánh giá Mara Serena Safari Lodge

Mara Serena Safari Lodge

The Mara Triangle Conservancy, Maasai Mara Game Reserve, 00200 Serena, Narok, KenyaXem thông tin khách sạn
Mara Serena Safari Lodge
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Chúng Tôi Khớp Giá

Đánh giá của khách

9.4/10
Đáng Kinh Ngạc
58 đánh giá
Đánh giá đã xác thực
Vị trí9.4
Trang thiết bị9.4
Dịch vụ9.4
Vệ sinh9.4
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Tất cả đánh giá(58)
Đánh giá tích cực(45)
Đánh giá có ảnh/video(12)
Đánh giá tiêu cực(1)
Lousd
Phòng Tiêu Chuẩn
Lưu trú vào thg 12, 2025
Nhóm bạn
7 đánh giá
10/10
Nổi Bật
Đăng tải vào 26 thg 1, 2026
Perfect stay. Perfect location. The lodge is very beautiful and the team is very welcoming
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to review and share your experience from your recent stay with us.I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one.Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon.Warm RegardsKathurima MburuguLodge Manager
Gabriela Baly
Phòng Tiêu Chuẩn
Lưu trú vào thg 2, 2026
Nhóm bạn
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 13 thg 3, 2026
Everyone at the hotel was very friendly and helpful, and we really enjoyed your stay. The buffets were top tier and the activities that the hotel offers are really well organized and the drivers are friendly and really knowledgeable about where to find most of the animals. Really recommend!
Dịch
Phản Hồi Từ Khách Sạn: Dear GabrielaThank you so much for taking the time to review your recent stay and for sharing your experience with us.I am truly delighted to hear that you enjoyed your overall stay and that the care and hospitality of our team helped make your visit a memorable one. It means a great deal to know that our staff left such a positive impression.Thank you once again for your valuable feedback. We sincerely appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Kathurima MburuguLodge Manager
Tài khoản khách
Phòng Tiêu Chuẩn
Lưu trú vào thg 12, 2025
Cặp đôi
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 25 thg 1, 2026
Really nice hotel with very very friendly staff.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to review and share your experience from your recent stay with us.I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one. It is rewarding to know that our team contributed to making your holiday a memorable one. I will be sure to share your kind compliments with them.Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon.Warm RegardsKathurima MburuguLodge Manager
Tài khoản khách
Phòng Tiêu Chuẩn
Lưu trú vào thg 1, 2026
Gia đình
11 đánh giá
10/10
Nổi Bật
Đăng tải vào 10 thg 2, 2026
環境沒得説,家人都非常喜歡
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to review and share your experience from your recent stay with us.I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one. I will be sure to share your kind compliments with them.Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon.Warm RegardsKathurima MburuguLodge Manager
LJ_9U
Lưu trú vào thg 9, 2025
Nhóm bạn
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 3 thg 1, 2026
酒店位置在馬拉三角洲,但是十月份這邊動物其實沒有大遷徙的時候多。還是Ashnil那邊位置更好。如果是平季價格可以住,旺季價格就算了
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to review and share your experience following your recent stay with us.I am pleased to learn that you enjoyed your overall experience, including the amenities, cleanliness, surroundings, service, and the professionalism of our staff, all of which contributed to making your stay a memorable one. Management has duly noted your comments regarding the rates, and the matter will be escalated to the relevant authorities for further consideration.Thank you once again for your valuable feedback. We sincerely appreciate it and look forward to the pleasure of welcoming you back in the near future.Warm regards,Kathurima MburuguLodge Manager
Voyager535098
Lưu trú vào thg 3, 2026
Cặp đôi
10/10
Nổi Bật
Đăng tải vào 20 thg 4, 2026
When we walked into the open lobby we were struck by the beauty of the openness to the outdoors . You could see the vast plains of Africa and the animals were right there. The staff were very attentive from first greeting us to the servers in the restaurant. The rooms are a bit worn but once again staff ensured they were very clean and they offered bed turn down including mosquito netting. The food was excellent. We had a box lunch for one of our days and it was packed ! Very delicious. Thank you to all the staff that made our trip special.
Dịch
Phản Hồi Từ Khách Sạn: Thank you sincerely for taking the time to review your recent stay and for sharing your experience with us. I am delighted to learn that you enjoyed your stay and that the care and hospitality extended by our team contributed to making your visit a memorable one. It is especially rewarding to know that our staff left such a positive and lasting impression. Management has taken note of your comments on the rooms and this will be addressed. Thank you once again for your kind words and valuable feedback. We truly appreciate your support and look forward to the pleasure of welcoming you back in the near future. Regards Kathurima Mburugu Lodge Manager
Carol A
Lưu trú vào thg 3, 2026
Khách đi công tác
10/10
Nổi Bật
Đăng tải vào 17 thg 4, 2026
Everything was perfect from the hotel services to the meals …but a baby pool would be a plus to Families visiting with kids
Dịch
Phản Hồi Từ Khách Sạn: Thank you sincerely for taking the time to review your recent stay and for sharing your experience with us. I am delighted to learn that you enjoyed your stay and that the care and hospitality extended by our team contributed to making your visit a memorable one. It is especially rewarding to know that our staff left such a positive and lasting impression. We also appreciate your feedback regarding the baby pool. Please be assured that management has taken note of this, and it has been incorporated into our plans for the next phase of lodge refurbishment. Thank you once again for your kind words and valuable feedback. We truly appreciate your support and look forward to the pleasure of welcoming you back in the near future. Warm regards, Kathurima Mburugu Lodge Manager
Suman S
Lưu trú vào thg 2, 2026
Gia đình
10/10
Nổi Bật
Đăng tải vào 18 thg 3, 2026
Just fantastic experience fantastic staff fantastic rooms fantastic everything fantastic
Dịch
6/15
Phản Hồi Từ Khách Sạn: Thank you for taking the time to review and share your experience from your recent stay with us. I am delighted to hear that you enjoyed your overall experience including staff who made your stay a memorable one. I will be sure to share your kind compliments with them. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon. Warm Regards Kathurima Mburugu Lodge Manager
Sabrina L
Lưu trú vào thg 3, 2026
Nhóm bạn
10/10
Nổi Bật
Đăng tải vào 25 thg 4, 2026
Very nice place. Beautiful views. We were able to view all the big 5 animals.
Dịch
Phản Hồi Từ Khách Sạn: Thank you sincerely for taking the time to review your recent stay and for sharing your experience with us. I am delighted to learn that you enjoyed your stay and that the care and hospitality extended by our team contributed to making your visit a memorable one. Thank you once again for your kind words and valuable feedback. We truly appreciate your support and look forward to the pleasure of welcoming you back in the near future. Regards Kathurima Mburugu Lodge Manager
Mannasseh K
Lưu trú vào thg 2, 2026
Cặp đôi
10/10
Nổi Bật
Đăng tải vào 19 thg 3, 2026
A hidden gem nestled within the Mara Triangle, where luxury meets untamed wilderness. Every detail of this lodge is thoughtfully curated to deliver an experience beyond expectation. From the seamless blend of architecture and landscape to the breathtaking views that stretch endlessly into the horizon, it is nothing short of spectacular. The hospitality is warm and intuitive, with a team that ensures every moment feels personal and effortless. The culinary experience is equally exceptional, each meal crafted to perfection, complementing the serene ambience that defines the space. An impeccable expression of design, comfort, and nature in harmony. Truly an unforgettable escape, highly recommended for those who appreciate refined experiences in the wild
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to review and share your experience from your recent stay with us. I am delighted to hear that you enjoyed your overall experience including staff who made your stay a memorable one. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon. Warm Regards Kathurima Mburugu Lodge Manager
Guide17860441435
Lưu trú vào thg 2, 2026
Khách đi công tác
10/10
Nổi Bật
Đăng tải vào 17 thg 3, 2026
Location and views were everything!! Customer service was superb. I wish I didn’t have to hear my neighbors conversations but overall it was a great stay
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to review and share your experience from your recent stay with us. I am delighted to hear that you enjoyed your overall experience including all staff who made your stay a memorable one. I will be sure to share your kind compliments with them. Thank you once again for your valuable feedback. We truly appreciate it and look forward to welcoming you back again soon. Warm Regards Kathurima Mburugu Lodge Manager
starrazzor
Lưu trú vào thg 3, 2026
Gia đình
2.0/10
Đăng tải vào 24 thg 4, 2026
We booked our stay at Mara Serena Safari Lodge over two months ago and have been trying to arrange game drives and experiences for our upcoming trip. We used the booking link on their website and initially received one response asking about the origin of our journey. We replied promptly, but after that we never heard back again, and that was over a month ago. Since then, we have sent multiple emails, called several times, and reached out through social media with no response at all. Our trip is now only six weeks away, and it is very concerning that a property of this reputation has been completely unreachable regarding such an important part of the safari experience. We were excited for this trip, but the lack of communication has been extremely disappointing and stressful. We hope management sees this review and contacts us promptly.
Dịch
Road08956629686
Lưu trú vào thg 3, 2026
Khách đi công tác
10/10
Nổi Bật
Đăng tải vào 20 thg 4, 2026
I had an amazing experience at the lodge. The reception was great from our time of arrival to departure. Very warm and friendly people at the lodge. The rooms were also excellent with an amazing view of the Mara Triangle and Great Mara from the balcony. The view is also great from the lounging area. Can't wait to return to the lodge again. See you later guys.
Dịch
Phản Hồi Từ Khách Sạn: Thank you sincerely for taking the time to review your recent stay and for sharing your experience with us. I am delighted to learn that you enjoyed your stay and that the care and hospitality extended by our team contributed to making your visit a memorable one. It is especially rewarding to know that our staff left such a positive and lasting impression. Thank you once again for your kind words and valuable feedback. We truly appreciate your support and look forward to the pleasure of welcoming you back in the near future. Regards Kathurima Mburugu Lodge Manager
Evan M
Lưu trú vào thg 3, 2026
Khách đi công tác
10/10
Nổi Bật
Đăng tải vào 18 thg 4, 2026
I had an excellent stay for two nights at Mara Serena. The reception was out of this world. Despite arriving at 8.15pm we were received like royalties ... I and my three colleagues. Thanks to Mr. Mburugu, Wilson and Duncan. Despite how late it was they were as fresh as if it was in the morning. Even all my colleagues were surprised. We were swiftly attended to our satisfaction had dinner and enjoyed it. Our rooms were great. I enjoyed working from my rooms. The view and WiFi was just great. Sunrise was great and sunset greater. . I just loved my working trip. Mara Serena is the bomb. I look forward to my next trip there.
Dịch
Phản Hồi Từ Khách Sạn: Thank you sincerely for taking the time to review your recent stay and for sharing your experience with us. I am delighted to learn that you enjoyed your stay and that the care and hospitality extended by our team contributed to making your visit a memorable one. It is especially rewarding to know that our staff left such a positive and lasting impression. Thank you once again for your kind words and valuable feedback. We truly appreciate your support and look forward to the pleasure of welcoming you back in the near future. Regards Kathurima Mburugu Lodge Manager
Tài khoản khách
Lưu trú vào thg 3, 2026
Khác
8.0/10
Rất tốt
Đăng tải vào 17 thg 4, 2026
Mara Serena has a special spot in the Mara, including handy air strip. The views from the lodge are terrific and the game drives are excellent. We saw the Big 5 within two days including two leopards. The lodge has a nice pool, which is helpful if you’ve got energetic kids. The Hippo Pools breakfast is well worth it. Generally speaking the F&B gets a touch repetitive but it’s a good, solid buffet. As ever in Kenya, the staff are super friendly and helpful.
Dịch