Barry_the_night
ngày 31 tháng 10 năm 2023
I was very disappointed with this hotel and had been really looking forward to coming for a stay. I was not given the room I booked, 1 King bed and 1 Single, but was instead given 2 double beds and when I queried this, they said that they give out rooms randomly and was not able to give the room type I reserved (I don't get how this reason makes any sense) and that they could not do anything about it, no realllocation or recompensation etc.The hotel staff lacked knowledge about local public transport and nearby tourist sites opening times (I missed the sunrise at Seonsang Ilchulbong because they said that it was not possible to do and then when I arrived there in the morning, there were in fact people there before sunrise). They also gave wildly innacurate estimated travel times to various parts of Jeju. Housekeeping did a very poor job of making up the room (uneven beds, no new bathmat, didn't hoover) and ,when I came back to the hotel, I had to raise this with reception and they seemed completely unbothered. I booked in for 3 nights and ended up checking out a day earlier and when I arrived at the reception to do so, all they cared to mention was that there was no refund, they didn't even ask why I decided to leave early and how my stay was. I was looking forward to my stay here but left feeling really disappointed and like I was a nuisance for them to host and they didn't care about me at all. I would not recommend sadly.
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