Luxury Inn & Suites

I booked a room with a hot tub but upon checking was informed my hot tub didn’t work. I felt a lowered price would have been fair compensation

We expected a continental breakfast, but there wasn't one. Welcoming and efficient check-in. Hardee's right across the street. Location convenient to everywhere we needed to go--Sturdivant, Tally-Ho, and Southern Sportsman Lodge. The lodge, a drive away, still convenient because we could use the bypass very easily. If occasion arises, we'll stay there again. Comfortable bed, good AC, non-smoking room actually odor free. We rested well.

Bad customer service I’ll start on a positive note.The room was clean and although I felt it wasn’t a $100 a night room it was fine.Onto the negative:The service I received was horrible!We had a dispute about the deposit that I was not informed about when I booked online and while I was talking to my partner,the manager im assuming kept interrupting our personal conversation and then at some point I was told that the room would have to be checked before checkout (which I have never experienced before!)and when he came to check it he was rude and as I was talking to my daughter he started being rude.Needless to so I had a really bad experience because of a rude person that needs to close his business if has has to be that paranoid and make people feel uncomfortable!im not sure about the location because I was just passing through but maybe he has had bad experiences but that has nothing to do with another paying customer!He just seemed very sketchy to me…

The manager who checked me in provided excellent service throughout my stay.

Bugs There were roaches in the room. Not in a location either.

The staff were very accommodating to our needs as well as wants. Their rates were reasonable. We had a very pleasant stay.