NH Milano 2

Good experience in the hotel

Breakfast is very good.

房間臭味很濃，開窗仍不能消散，要求換房，住了三晚，直到離店也沒有給更換房間。比較差。

Posto molto bello pulito in una bella posizione , Postazione molto tranquilla molto comodo

距離市區有點距離，不過環境很好，帶陽台的房間，看花園很美！

閑静な住宅街に立地している、素晴らしいホテルです。 ただ、近くにレストランや、ショッピングするところが極端に少ないのが玉に瑕。

Extremely bad hotel , hotel staff and services. Theft of e book reader ( kindle) in my room. Hotel reception manager Diego was super unsupportive and threatened me in the spot . No support provided to help with the luggage from room to taxi stand - and was threatened that if I don’t come down - the taxi will leave. I was told that they can’t help me with luggage , and it’s my problem on how do I come down. When I requested the night before - the reception promised me to help with the bell boy services . This morning I was told that since I am leaving at 630 am in the morning - we don’t provide such services before 7 am - so Diego doesn’t know why his colleague promised for help and he won’t help at any cost. When I complaint for the theft- the hotel didn’t know the process to handle complaint , and was told if it is stolen - there is nothing hotel can do about it. They don’t have any process to handle such complaints when housekeeping steals thing . Highly recommend never to use this hotel - in fact when I asked full name of the manager - I was denied the request and was told to leave as hotel won’t give full name of manager or the reception manager . Extremely bad experience-

Great location and premises accompanied by excellent service and customer care will make us visit again.

Loved this hotel, staff were really friendly and room was clean. We didn’t have breakfast but decided to add this 2 days, really easy to add on in the restaurant. Bus stop is right outside to get to/from the metro for travelling into Milan centre and details are on reception - super easy! A few bars/restaurants around the area, which in itself is really nice. Room was basic but comfortable beds and clean. Breakfast was standard for Europe holidays, topped up regularly and variety of choice - not a bad price to add on the day. We would recommend to anyone staying in Milan