The Starnbergsee Hideaway

挑了好久的湖邊酒店

The reality exceeded our expectations! It was the best place we’ve ever stayed in the whole Europe. The occasion of our visit was my husband’s birthday, he didn’t know where we were going, it was surprise for him and when we were coming closer to the hotel he was so excited already with the beauty of the hotel! When we entered all the personnel were so friendly, nice, positive smiling)) which is not so typical in Germany. When we saw our room we were just speechless, everything was so exquisite there, all the details are just perfect and it was super clean, the bed was so comfortable and cozy. The lakeside is amazing, we had a chance to swim in the lake and it was so nice. We want to thank all the personnel to make our visit so memorable, especially we want to thank Leandro for his support in everything, for being very hospitable and for his professionalism, Baki for his special service. We will definitely be back soon!

Good Lakeside position. Some staff were excellent, others untrained. Food was mostly good, though one fried egg was dreadful, swimming in oil. Poor Room was described as 'Suite with sauna'. There was no sauna, only a steam cabinet. The bath had a small hand shower but there was no way of keeping the water within the bath. I had requested a double duvet (not 2 singles). Reception unaware of this, said no double duvets in Germany (not true). On arrival, room had 2 biscuits and fake flowers. Not good enough for 500€ per night; better to provide nothing. No phone in room so hard to order room service; I had to ring the hotel from my own phone. Wifi in room didn't work. Minibar contained only water, no optional drinks. Items consumed were not restocked when room made up. Warnings about mosquitoes but no window net or electric anti-mosquito device. Room service cooked breakfast for 2 guests was all on one plate; no trolley, just a tray. The requested milk was missing. The hotel has pretensions of luxury and charges accordingly; in reality the luxury is not present.

Our room was nicely decorated and had lots of space, except for the toilet which was very small. The massages by Thomas were very professional and good. Gilian Bak was great help for our heating issue and service in the restaurant. Generally staff at reception was helpful and friendly, however, they had to perform many tasks for which they were clearly not educated. The food and drink at the Lakeside restaurant was very good, great wines and good steak, maybe a bit pricey. Unfortunately our experience was tarnished by the following: - hotel is understaffed, e.g. no one at reception when we arrived: it took us over 10 minutes to find someone for the check-in, despite having announced our arrival time - we had silverfish in the bathroom and the toilet and despite informing reception on day one, nothing happened - heating did not work on day one in our room, this was fortunately fixed by the waiter of the restaurant - all the faucets were calcified - the spa cannot really be called a spa as it consists of one sauna and an infrared cabin, it was under renovation during our visit and we had received no advance notice - breakfast was relatively sparse for a 4 star hotel, a number of things had to be paid extra Somehow the special touch was missing, which is a pity for a hotel in such a great location. It is too expensive for the service offered. Cleanliness and Customer Service would have to improve significantly before we would come again.

I stayed for 3 days and 2 nights for a work off-site in November. First of all, the hotel arranged a pick-up for me from Munich airport and the email correspondence was very easy. The weather wasn't great, so we couldn't really enjoy the lake, but the building itself is new and spacious. The style is classical, like a traditional London hotel - high ceilings, bright wall paper, comfortable and fancy chairs, sofas, etc. The bedroom had a very comfortable bed and the pillows and blankets were of high quality down feathers. Again - very tastefully decorated. The food was great (soup, salmon tartar, saldas, steak, fish, Schnitzel), the staff (some from Portugal) were super friendly and provided very fast service. I hope to come back again during the more sunny months because the view of the lake was amazing even when it was raining. I am sure that this would be wonderful wedding location! I can highly recommend!

We just had there our perfect wedding celebration. Everything was perfectly organized by Leandro and Marta. The food was and the service was absolutly stunning. The personal the receptionist, Baki and the waiter at the Bella bar and the Lido Kiosk were super nice. The hotel itself but also the rooms are the nicest we ever have been to. We checked out wedding locations all over Germany and this is probably the best you can find 100% recommendation.

What a beautiful place, quit, in nature and a relaxed atmosphere. The staff is incredible nice, my compliments they worked hard and where there always to help you even in the evening, from frontdesk till restaurant what a wonderfull staff. The food and breakfast were delicious with fresh products. We will be back, and a tip there is a Italian restaurant close by called Da Noi, unbelievable good italien food.

My husband and I stayed here for 3 nights at the beginning of January and we cannot wait to come again! The hotel is absolutely beautiful and so cozy. Our room was great, big enough for our needs and we loved the floor heating. Breakfast was ample and served in a beautiful room overlooking the lake. The comfortable lounge was inviting for afternoon coffee by the fireplace and I just regret not booking afternoon tea. We both got massages by Thomas - absolutely excellent and professional I also got a facial from Martina which was superb I’d love to come back in the summer when the beer garden is open and sit by the lake but the snowy days we had were a delight

Gute Unterkunft-,tolle Zimmer-,gutes Frühstück-, leider kein wirkliches Restaurant in dem Sinne -, eigenwillige Auslegung des Service Gedanken. Von ignorant bis herzlich alles erlebt . Bei der herausragenden Lage sollte an dem auftreten der Service Kräfte gearbeitet werden um dem Hotel insgesamt zu einer Ihm zustehenden, durchgehend guten Bewertung zu verhelfen. Insgesamt haben wir uns gut aufgehoben gefühlt .