Alpin Resort Sacher

It was our 4th visit, both in summer and winter, and have to say that this is a fantastic, beautiful, warm, delicious food, and welcoming hotel. Always a pleasure to come back. The rooms are spacious and clean, the staff is polite and always nice with us.

We had a wonderful stay and enjoyed top class service. Every interaction with the staff felt genuinely friendly. The quality of the restaurant is one of a kind! Fab! As a family with a baby, a 7 year old one and a dog, we really had a pleasant stay. We could even sit with our dog for breakfast and dinner in the lounge / bar area. We will definitely come back soon.

Excellent reception by Ivan, pleasant hospitality by Tony, great room with amenities, nice spa, great massage by Eva, fantastic restaurant staff specially Laura, great tasting food throughout. Staff is very attentive and the surroundings are top notch! Managers Fredheim and David were great. One of the best hotels I have been in.

We stayed with Alpin Resort Sacher for 8 days. We were extremely pleased by the fantastic service that was given by the hotel staff and director. During our stay we had a medical problem and we received a fantastic an pro active support !!!! This was truly a 5 star plus service. We will definitely return.

This is where one finds true Austrian hospitality. The hotel is really well designed, with a real sense of place, and many nice small touches (e.g. interesting artworks). The color schemes, lighting and design are soothing and exuding luxury. The quintessential Alpine experience. Rooms are very comfortable, serviced twice a day, and ours had a stunning mountain view. Service is warm and accommodating and questions/requests are answered in detail and you get to know staff very quickly. It's a 5 minute walk to town (there's a shortcut so ask) and the Sacher has good transport options to the ski lifts, etc. Transfer to other areas further away (e.g. cross country) is by taxi or the town skibus system which is free for hotel guests. The cross country is second to none - with many options and some beautiful tracks for both beginners and those more experienced. The ski options are nice for a short break. Food is expansive and while called half-board is really full board as lunch and tea/cakes are included. Dinner is a set multi-course menu (vegetarian offered) that mostly hits the right notes. There's live piano music during dinner as well. Also nice is that they offer in-room breakfast for a small supplement. All food is of high quality and if you want to eat light you can request just one or two courses. The unlimited Sacher torte at breakfast might tempt some to over-indulge! The spa area is fantastic and one of the best I've seen in the Alps. Especially the no-textile area is great - with a sauna that has a view to die for and an outdoor plunge-pool par of the frozen pond. Two jacuzzis and two pools - all very well heated. They also have a good activity menu that is included. Add to that the 25 minute transfer from Innsbruck airport or train station and you have a winning combination. We left this luxurious resort relaxed and rejuvenated.

Spa is fabulous and worth the price of admission. It deserves 5 stars. Our stay was tainted by double standard extended to some guests and not others. This relates to guests from room 19 (she’s tall he’s not) who per one of the managers are not guests or owners but “proprietors”. Those guest however see themselves as guests. No need to get into details but after we talked to other guests affected by this double standard as well as honest and outspoken staff, who are tired of dividing guests, it became clear that the management should take an honest look at what they’re promoting. Allowing smoking in many parts of the wellness resort is a sin against humanity. Smoking stinks! It’s hard to believe that most European countries that are so environmentally conscious are just fine with stinky smoking… Food was fresh and good but that’s all it was. Nothing special and exceptional about anything we ate, which was surprising. Service was great. Even though we loved the spa and also the private spa experience, the massage we received were really poor quality: choppy, fragmented, and she didn’t seem present. Almost bad enough to say stop. We usually get very good body treatments in Europe, so this was surprising. I think this place is in transition and needs to work out quite a few organizational things. Here is a funny example from our stay: I went to the front desk to tell them that there is a bad odor coming from the shower drain. The clerk wrote it down and sent two bellmen who were told by front desk that there is no hot water in the shower. I explained to them what the problem was and they called housekeeping who cleaned the drain which remained odorless after the cleaning. Again, great hotel and spa with lots of kinks to work out. We’ll back in couple of years to see how they evolved.