Tài Khoản Khách
ngày 28 tháng 7 năm 2023
I will never use trip.com again. I booked 2 nights with them months ago, knowing that I had a free cancellation/modification window. I read all the fine print, I contacted customer service to confirm everything. About a week before my window was closing, I tried to modify to 1 night. It would not let me. After FIVE DAYS of contacting them, I finally got it modified. Had I not continued to contact them, this never would have been resolved. THEN, upon checking in at the hotel I was told (even though I prepaid trip.com) that the hotel was never paid by the supplier. Therefore they would not check me in and I spent almost an hour on the phone with teip.com to have it resolved. Totally ridiculous.
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