Believeland37
ngày 30 tháng 8 năm 2024
We had a great stay at Hotel 1000. We stay at a lot of hotels, and this one truly thought of most things. From the friendly Valet staff, nightly turndown service, and great view and location, this was a very enjoyable stay. We had a Junior Suite Waterview and it was spacious, the seperate bedroom and living space and large bathroom was great for 2 of us. The bed was super comfortable and we slept great. Loved the bath filling from the ceiling and the cozy couch. The only issue we faced was at Check in. I had reached out in advanced and asked if we could check in around 1PM because we had an early flight in. We are Hilton Diamond and know that it's never guaranteed, but almost always honored. When we went to check in we were told our room wasn't ready yet because they we low staffed, but would be around 2, so we went and wandered around the area. At 2:30 we hadn't heard anything, so we went back to the hotel, and we were told that the computers were down and causing a slowdown, so our room wouldn't be ready until 4 at the guaranteed check in time. She also told us they had no other room of our room type available for our stay. We waited again and at 4 I went to the desk again and a new team was there. That team said our room wasn't ready, because the people in it had a late check out of 4PM. He was however able to move us down 1 floor to the same room type. What was concerning about all of this was the 3 different stories we were told and also that someone was in our room checking out at 4, so that room would have definitely not have been ready at 4. I did find it strange they didn't text once throughout to stay to ask how it was (almost every hotel we stay at nowadays does that). I also really hate a mini bar. I think they take up fridge space, so you can't use it for your items (but that's standard for hotels of this type, so to be expected). Other than that, like I said, it was a great stay. Jessie at Allwater really made us feel at home and is a gem. She adds value to the hotel as a whole. We will definitely recommend Hotel 1000 to anyone we know traveling to Seattle and would stay here again hands down. Thanks for a great stay!
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