Comfort Inn & Suites

Another great experience...will be my main stay going forward.

While the rooms appear nice and clean, there was a very strong musty odor in the room. I don’t know if it’s a mold problem or just a moisture problem, but it was very strong. There was no guide for the TV, and the remote didn’t work. There were no washcloths in the bathroom, and if there had been more than one person in this room, one set of towels was not enough. The shower curtain rod appeared to be coming off the wall, and it was a curved rod that was drooping and not upright, making it impossible to keep the shower curtain closed. The beds were average comfort, but I’m not sure the sheets were clean. The check-in staff was very nice. I expected better for the price we paid for the rooms.

The property was clean and tidy, however, it is starting to show its age in some areas. The pool was comfortably warm, but is showing rust.

I felt for the cost it wasn't as high of quality I would have hoped for. Staff were very pleasant and nice and the breakfast was good. The bathroom/shower could use some updating. Drain wasn't working in the shower. I was in 4 inches of water at the end of my shower. Mattresses/pillows also not at the level I would expect for paying $328 for two nights.

This was a convenient location to stay the night for our trip to valleyfair. The breakfast was pretty good. For those curious as I was, they offer waffles (strawberry or original), precooked bacon, sausage links, biscuits and gravy, potatoes and scrambled eggs. They also have easy options like toast, bagels, oatmeal packets, cereal, yogurt and a couple other small things. Juice (mango, orange, apple and I forget the last option). Our family went to take a swim and unfortunately there was a family in there who were pretty obnoxious. Kids jumping, diving and splashing even though diving was against rules. They clearly saw how annoyed I was at one of their kids splashing my 5 year old after he asked them not to multiple times. They got me as well and I wasn’t too fond of it. The adults just chatting it up without a care of what was going on. One of the dads throwing his young daughter in the pool. Wish there was a member of staff there to watch how their pools are being used or at least a camera so staff can monitor it. There was a bit of hair in the bathroom when we checked in but no big deal. The hallways had this unpleasant scent but I guess you get used to it. Same as the hotel room. But slightly different smell. Hallways smelled like cigarettes and body odor. Unsure how to describe the rooms but it wasn’t as bad. The beds and pillows were comfy. Parking was easy to get into. Staff was friendly. Oh and water pressure in shower not great.

Had a nice stay, good customer service. We wanted a hotel close to the ******, which it was, so that was nice. The room was comfortable. Breakfast was the highlight - great selection. The only downside was the hot tub being out of order, the pool looked decent though.

Not only is this hotel very clean, but it smells good as well. Everything looked and felt sturdy and well cared for and much more upscale than expected. A beautiful, comfortable place to spend some time. The staff I chatted with were very helpful and friendly. I felt safe and was able to relax for a good night of sleep. No breakfast options for dietary restrictions which we expected so no big deal but it would be a plus in the future.

We were sad to see the hot tub was out of order. We didnt know until I asked the fromt desk where the pool/hot tub was. We could hear the people snoring next door and there was a lot of door slamming and people Talking in hallway loudly up until midnight.

Parking lot was dark and the breakfast wasn’t the best otherwise, the staff and room was fine.