Để bảo đảm tính chân thực của điểm đánh giá được hiển thị, chúng tôi không chỉ tính số điểm trung bình. Thay vào đó, chúng tôi xem xét mức độ tin cậy của đánh giá và ngày lưu trú của khách để xác định số điểm đánh giá cuối cùng.
We would like to share our bad unprofessional experience in this hotel. We arrived early in the morning. We traveled almost 12 hours from London. We expected to a good accommodation since we’re so tired. But no Receptionist, we tried to call them 2-3x but no one pick up our calls. The receptionist appeared after 30minutes of waiting. They didn't approach us. Ok! It is a sign of unprofessional and unethical behaviour. We approach first. Good morning! We booked a room for 10 persons a month ago. And we would like to ask if we can leave our Luggage since our check-in is 15:00 o’clock in the afternoon. However the girl said yes. But she leaved us with something in german bad world said. Moreover, my friends they understand German Language. This experienced showing a lot of ******. Since we are Asian.
Dịch
Tài Khoản Khách
Lưu trú vào thg 10, 2023
Vợ chồng
2.0/5
Đăng tải vào 15 thg 10, 2023
A lot of noise during the night due to cars doing donouts in the parking lot right in front the hotel. The room was really hot and the employees wasn’t able to turn it down. Service was below average and so was breakfast. I wouldn’t recommend to a friend.
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
1.0/5
Đăng tải vào 27 thg 7, 2023
Booked with this hotel through ***********. We arrived at around 7am at this hotel and the main door was closed so we called the contact person of this hotel. It took sometime til she answered the call, but the person on the other line sounds annoyed. After a while the main door was opened by a blond girl, looking pissed. She was looking at us from head to toe and answered every questions sarcastically. She also told us that it is too early and she’s still having her breakfast at work. Trying to understand her attitude, We asked her nicely if we could check in earlier and just pay extra since we have a lot of baggages with us, but she said that they don’t allow early check in and we should just leave our bags on the car and just come back at 15:00H. We told her that we don’t have a car and asked her if we could at least leave our luggages so that we can take our breakfast and explore the nearby vicinities. She agreed, after rolling her eyes and she angrily took some of our things. While we are still calling our other friends she said we are taking to much of her time and walked out. She also said something bad in german, thinking we didn’t understand her. My friend tried to talk to her but she just impolitely turned her back on us without letting us say any word. The location of this place is nice, but they have very unprofessional and disrespectful staff. Seeing that none of us were native German speakers, she treated us rudely and impolitely, We will never book this hotel again.
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
1.0/5
Đăng tải vào 23 thg 7, 2023
Good location but very rude and ****** staff. They are unwelcoming and arrogant at the first instance. Avoid this hotel at all cost!!! Totally ruined our much awaited holiday. There are much better hotels in Konigsee.
Dịch
Tài Khoản Khách
Lưu trú vào thg 6, 2023
Khác
1.0/5
Đăng tải vào 19 thg 6, 2023
Hotel at a good location. BUT! Service extremely unpleasant, lazy, arrogant. Dirt, not maintained, smell in the hotel. Apartment for 6 people - one bathroom connected with a toilet :-(. The price does not match the service at all. I do not recommend it to anyone!
Dịch
Tài Khoản Khách
Lưu trú vào thg 10, 2021
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 24 thg 10, 2021
Had read many negative reviews abt the hotel prior to placing my booking. However, went thru with it and glad the hotel proved me wrong. The owner was friendly, for a small fee he fetched us from Berchtasgaden bus station to the hotel and back. He chatted and asked where we were from and mentioned his travels as well. He checked us in abt 2 hrs before the usual check in at 3pm. We did however asked if that was possible. Check in - smooth. Filled in a form, and paid for the stay. To note there is a small fee for payment via credit/debit card (which is a norm anywhere) Room - spacious. Clean and neat. It was a triple room. 1 double bed and 1 sofa bed. There was a balcony facing the mountains and part of the lake. There is a kettle to boil water and came cpnpkimentary a few bags of tea and 4 cappucino nescafe sachets. Toilet - to us it was sufficient space. There is a shower (the hot and cold configuration beed a bit of calobrating but not a problem). There were toothbrush and shower gel as well given complimentary. Breakfast - it was nice. Lovely restaurant to have the breakfast. They tried to make ia as normal as possible within the guidelines due to covid. There were fruit juices, cereals (pre prepard in bowl and wrapped in shrink wrap), sliced cheese and bacon (we did not try cos its not halal) both individually wrapped on small plates. A pot of Coffee was served at the table but tea is at the buffet area (tea bags and quiet a variety of choice). The bread rolls served at the table was superb. Crisp on the outsode and sof inside. Receptiom - The receotion is not there most times but not a problem, just press the bell and they will come. The only cons - it was stairs to the room level. Can be rather steep in that sense but you would expect that from that area. It is not a modern building thay can easily attach an elevator. It comes with the charm or the overall charm of tbe hotel. So if you are not stair friendly, you might want to look elsewhere but not too sure if any other hotel within walking distance to the lake has an elevator... Haha Overall... It was a good stay and glad we stayed there despite the not so good reviews.
Dịch
6/9
Tài Khoản Khách
Lưu trú vào thg 8, 2024
Khác
1.0/5
Đăng tải vào 15 thg 8, 2024
Rezeption nicht besetzt, Baustelle, Frühstücksraum extrem staubig und schmutzig, Tische lieblos, anders als bei Buchung und im Internet KEIN Verkauf von Getränken, keine Kühlschrank, keine Vorabinformation über Transfer zu anderem Hotel wegen Überbuchung, Geschäftsführer (I.S.) extrem unfreundlich und unhöflich. Das Ganze hat mit Gastro und Hotel nichts zu tun, der Bittsteller Gast mag zahlen, ruhig sein und verschwinden, so offenbar die Maxime. Zudem möchte ich als Gast nicht an jeder Stelle mit der politischen Überzeugung des Hoteliers konfrontiert werden.
Dịch
opzoeknaaravontuur
Lưu trú vào thg 9, 2021
Du lịch cùng bạn bè
2.0/5
Đăng tải vào 19 thg 9, 2021
Mooi appartement op bovenste verdieping, onbemande receptie, extra moeten betalen voor later in de avond arriveren, chagrijnige ontbijt personeel, jammer dat er zulk personeel werkt in een hotel wat op zich best mooi is