Premier Inn Scarborough (North Bay)

Would come back again

Disappointed on some aspects but would like to give thanks to a couple of members of staff who absolutely went the extra mile to make our stay special...don't know names but to the young man who checked us in and was there to help with anything we needed in the public areas we would like to say thank you and enjoy your holiday next month! Also the blonde-haired lady who covered bar and restaurant, thanks for your help and consideration too, much appreciated. We booked a family room for 4 people and there was only 1 bath towel and 1 hand towel in the bathroom along with a toilet tissue dispenser that clearly hadn't been replenished. This hotel is very clearly understaffed with waits for both breakfast and dinner tables despite vacant tables so we guess this is due to kitchen output capacity. Having said that, when a chef was clearly under pressure at breakfast he cheerily and perfectly produced a couple of poached eggs. The beds had winter-weight duvets so not comfortable at all. Wouldn't stay again or recommend but if those two exceptional members of staff and chef were elsewhere we would definitely follow them.

Dirty room,dirty bar/dining room and dirty plates and cutlery.Staff were not helpful.Told them twice about cleaning the room but never happened.We have stayed at various Premier Inns before but we will not be returning to this one.Very disappointed