Tài Khoản Khách
1 tháng ba, 2024
We had a terrible experience at this hotel. The photos online are deceiving. We got a king suite- it appeared clean, well lit and spacious online. When we arrived, There was no king sized bed... it was two twin beds pushed together with another bed located underneath to roll out for use. There was barely any space to roll it out or move around for the four of us. When we showed up the room was also dirty. There was cat poop and urine all over the room with a cat underneath the bed. It was probably in the room for a while before we showed up. There were no towels, and the bathroom had a dirty sink and floor mat. They offered a different room due to the cat poop situation - it was two twin sized beds total for the four of us. We declined this offer and said we would find another hotel. (When a hotel is dirty upon arrival and you are offered a room that only allows a comfortable stay for two out of the four people staying it doesn't make sense to follow through. Red flags!!!) They would not help us get any sort of refund. We paid FULL for three days and didn't even stay. WAY OVERPRICED (575$) for what it is actually worth. The manager would not help us at all and wouldn't refund anything back to us. DO NOT STAY HERE. We left and walked three minutes down the road and found a wonderful place to stay for 2000 less pesos (hotelito los suenos!!!) they offer breakfast, free towels for the beach, bike rentals, room cleanings... And offer massages yoga classes ect for a great price. We had a great experience there. It was much more spacious, clean and accommodating! Very friendly staff. Once again… don’t settle for this place!
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