Tài Khoản Khách
30 tháng năm, 2023
The property itself is beautiful and the rooms are elegant and clean. Something about the vibe is off. Upon arrival, nobody was there, and there are no instructions for what to do when you get there. We walked around the property and ran into some guests that told us there is no place to check in, and we needed to find a Lalo. He is very lovely, friendly, and helpful…. But it felt like a deserted hotel in a way. An email prior to arrival would’ve been helpful with information like the Wi-Fi, the gate code, and what to do when you get there in the heat of the day and cannot find anyone to help you. There was nothing welcoming about my arrival. I wish there was some type of a front desk… Maybe some music… a sign… anything. My room was along the lower pool. If you want any natural light in your room, you need to have the curtains open but then anyone in the pool can see directly into your room. There also is not a lot of space to hang out around the pool.
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