St Brides Spa Hotel & Village Apartments

Spa was to cold to use, spent 15 minutes in on arrival, I did ask the staff if I could get a refund as I payed for two nights. Room was run down dirty with mold on walls. Bathroom I cleaned as there was urine stains on the loo and floor, bath was full of hair and mold. Breakfast was cooked in advanced so cold and bland.

The pillows were amazing. The whole place is amazing. Lovely staff and an amazing room. We stayed over new year. Already booked for 2025. The spa was top notch. Loved everything.if you want pure luxury book this hotel. I couldn’t fault anything.

This was our 14 th visit and we were very worried that things may have changed , since being taken over by The Celtic Collection . Thankfully you have stayed the same friendly , welcoming hotel providing first class service as always. The food was fabulous and I have enjoyed sharing pictures of our meals on Facebook and Twitter. All the staff are so friendly and nothing is too much trouble. I must mention Isobel , who works in the restaurant. She was particularly so friendly and welcoming , always greeting us with a smile. Thank you also for our lovely welcoming card & chocolates, so very thoughtful. The coffee machine in the room was a lovely touch too , we thoroughly enjoyed that. Spa and infinity pool was amazing as always. Looking forward to staying with you again next year.

We had booked a night stay and spa access for our 11th wedding anniversary. Unfortunately the hotel contacted us via email to state that they had to cancel our booking due to refurbishment. This is totally fine and we had planned to contact the hotel on May 27th 2025 when it reopens to rebook our stay. The email we received states that no bookings are being taken currently. Today a payment was taken from my account for over £340 without my permission. We contacted the hotel and were told this payment was for a no show and that we should have rearranged to stay in the apartments. If I wanted to stay in the apartment I would have booked that originally. I wanted the hotel and spa package. The hotel have so far been very unhelpful and will not issue a refund. I currently have no booking in place and the booking I did have they cancelled. Therefore I do not have to pay a single penny. I was looking forward to rebooking our stay and I had no issue with the hotel cancelling. After the money being unlawfully taken from my account I now feel I do not want to visit this hotel. I cannot believe you think it’s acceptable to charge me for something I have not received and for something I have not yet rebooked. I am currently taking this further and waiting to hear back from trading standards. This is not the service I would have expected to receive from such a well established hotel. Appalling!

I booked this hotel months in advance as a surprise weekend for my partners 30th, alongside spa treatments for us both. However, a few days ago I received a phone call from St Brides saying that I needed to ‘either rebook or cancel’ due to an issue related to their refurbishment. I was understanding, and more than willing to rebook. However, the only options I was given were to either pay for a more expensive room or choose the next available weekend, which was several months away and kind of defeats the purpose of a birthday surprise. This response felt completely unfair. Why should I pay more for a room I did not choose? Why should I rebook to a date months and months away when I booked this so far in advance? Not only that, but to not even be offered a gesture of goodwill, nor met with any kind of compromise or flexibility, or even a small discount on the more expensive room. I would have probably taken any token to be honest! This all really shocked me - especially considering their reputation, and that we were going to be using their full range of services! I very much got the impression that this was just an inconvenience for them, with no real consideration for the impact on guests - except for the superficial ‘gosh it’s awful for us all but there’s nothing we can do’ type of response - and it seemed they just wanted me to cancel to go away. I am extremely disappointed, and quite upset. Now my partners 30th surprise has been ruined, and their conclusion was that they were ‘sorry I made the decision’ to cancel. This wasn’t my choice at all. Sorry to inconvenience you with my booking St Brides.

We stayed here for 3 nights in a room with a sea view - the view was amazing and so was the room . We also had complimentary spa visits included which was great - so relaxing and worth doing . Our only moan was the breakfast - the full english is ordered when you sit down - you would expect it to be hot and cooked properly however this wasn’t the case . The first day the breakfast was warm and acceptable but the second day the hash browns were hard and cold - the sausage was cold and tasted funny along with the bacon. The third day we didn’t bother with the full english breakfast However overall we enjoyed our stay and would recommend this place