Tài Khoản Khách
23 tháng sáu, 2024
The room at this hotel was okay, but the service at this hotel was terrible. This was one of our stops on the Camino, and we stayed three nights because my wife had hurt her knee and needed to get treatment. We had dinner included here as well as breakfast. We only ended up having one of the dinners because the service in the restaurant was so awful. This was a general theme throughout the hotel. On the second night, we went for dinner and were seated right away. Within 30 seconds, the waitress came to take our order. We asked for water and said we would look at the menu and would be ready to order when she brought the water. We never saw her again! We waited 45 minutes. There was another waiter who kept walking past. Every time he walked past, he would say that his colleague would be here momentarily. We asked him to take our order and he said his colleague would be right here. Meanwhile, we saw other couples coming into the restaurant and being seated and getting water and getting their orders taken, by the other waiter. We left after 45 minutes. We did not have water and our order had not been taken. We went to the pizza parlor across the parking lot were seated and served within 20 minutes. The pizza was quite good. We had a similar experience at the outdoor seating for the bar. There were at least 20 people out there, enjoying the sun and having drinks. Anytime anyone needed a drink, they had to go get the waitress inside at the bar. On the third night, we did not bother to go to the restaurant. I tried three times to talk to the front desk about the service, but every time the front desk person was on the phone. I waited 10 minutes each time. The TV in this hotel does not have a single English Channel, and the streaming services were disabled. If you stop in Sarria on the Camino, and most people do, skip this hotel and stay in one of the highly rated albergues. This hotel is terrible. We were booked at another Alfonso hotel in Seville after the trip and rebooked in a different hotel after this experience.
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