Suizantei Club Jozankei-Adults Only

We stayed in Room 300, "Hotaruya," which was clearly designated as a non-smoking room. However, the bathroom had a strong residual smell of smoke, which even spread into the inner part of the room. During check-in, when inspecting the room, I immediately pointed this out to the reception staff, but they insisted they couldn’t smell anything. After dinner, still finding the smell unbearable, I went down to the front desk to request further action. The staff assured me they would spend an hour deodorizing the room. Unfortunately, the results were ineffective, confirming that the smoke odor was not minor and persisted throughout the night, leaving me feeling nauseous at times. Even if a previous guest was a heavy smoker, please thoroughly inspect and improve the winter ventilation system in your bathrooms. One staff member claimed not to notice the smell, while another spent an hour trying to remove it with no success. I trust you can check your records to see if anyone smoked in this room, especially since you made it clear during check-in that smoking in a non-smoking room would result in a fine. This shouldn’t be an issue for the next guest—especially when it’s been explicitly pointed out. I urge your staff to take such concerns seriously. At the very least, they could remove their masks to verify the smell themselves or ask a non-smoking colleague to confirm.

Don’t listen to customer

酒店豪華，非常乾淨舒適，酒店員工親切，笑容十足，不像其他評價的差，房間很大，設備齊全，桑拿房10分給力，私人浴池很大，足夠坐四個人，早晚餐都唔錯，房間飲料、酒類任飲，配套配套配套十足，環境優美，地理也10分方便