En Hotel Sapa

Nhân viên rất hữu ích. Cảm ơn vì trải nghiệm tuyệt vời.

The staff are very accomodating. The room are clean even the hall way.

Extremely Rude Staff & Terrible Customer Service I had an awful experience at EN HOTEL SAPA. At first, they seemed to treat guests well on the surface, but in reality, their service was incredibly poor. 1. Rude Staff & Unprofessional Behavior • The staff was extremely rude, and instead of resolving issues, they sent threatening messages to guests. This is completely unacceptable and shows a total lack of professionalism. • Hospitality should be about making guests feel comfortable, but here, they made us feel disrespected and unwelcome. 2. False Image vs. Reality • They act nice at first, but once you face a problem, their real attitude shows. They don’t care about guest satisfaction, only about maintaining a good appearance. 3. Unpleasant Stay & Poor Management • Instead of handling issues properly, they create more nonsense and excuses. • They don’t take responsibility for their mistakes, making the entire experience frustrating. Final Verdict: Avoid this hotel at all costs! There are many better options in Sapa with real hospitality. I highly recommend staying elsewhere to avoid the stress and disappointment we faced.

Omg you better run away from this hotel if you dont want to lose your money and have terrible experience. I did not check carefully about this hotel review so i booked it for my family and me travel on Feb 2025. The room and all information are diffirent on their pictures online. They charge full money and after we leave the bad review on online they called and texted me with bad words and threat me that will show up my personal information on online..... So terrible OMG . This is the first time i get so scare experience like that.

This hotel terrible about everything: BAD VIEW , BAD ROOM, BAD STAFFS AND EVEN OWNER. The pictures they posted and the room in reality totally diffirent . Even that they still charge full our money and after i leave bad review online the staffs and the owner keep called me for threated me and texting with bad words. They even said will use my personal information and my picture to post everywhere to smear me and they also challenge me to write a negative review about the hotel cuz they dont care that. THEY ARE CHEATER. BETTER RUN AWAY FROM THEM . SCAM HOTEL EVER.