Fairmont Sanya Haitang Bay

A great hotel that has everything to be perfect, but misses a couple of points for not having a pool bar active, slow service in the sunset open air dining, and not having a child water play despite the vast area. It also looked like several areas were shut down. The gym though is a great highlight with new equipment and open 24/7.

The trip to Fairmont Sanya Begonia was very satisfactory, and the check in procedure was completed quickly. Leo Huang Yafei added my WeChat to share all the hotel special events. On the day of check-out, Leo offered to help apply for a late check-out. It was so kind to let us enjoy our final moments at the hotel more comfortably. Thanks to the considerate service of Leo Huang, I have a lot of warm memories in this trip. Next time I come to Sanya, I will definitely stay here!这次三亚海棠费尔蒙酒店之行非常满意，Check in手续很快就办理好了，leo黄亚飞添加了我的微信，把酒店特色活动都一一分享，退房当天leo主动帮忙申请延迟退房，让我们能更自在地享受在酒店的最后时光，实在太贴心了。这一趟旅行，因为Leo黄亚飞的周到服务，多了很多温暖回忆，下次来三亚，肯定还选这儿！

The property is highly managed for Chinese and foreigners as well , staff at front desk are very helpful. Rooms are highly clean , room service around the clock are helpful, breakfast and dinning is excellent , hotel night activities is really excellent and the swimming pool is very clean . The property has great view all around quite and peaceful that you can enjoy your stay . Great appreciation to manager Nicole Xiaohu who was following during my stay around the clock with great preparation to guarantee my satisfaction. It’s nice stay really that I didn’t need to go outside at all .

Large room with plenty of space. Long walk through the building to the amenities though. Pool is nice, but lacks bar facilities. Difficult to get drinks and food. Booked a room with garden view but got a view on an old roof. They gave me a better room after complaining. Why not give a room with a good view straight away? The hotel is a bit dated but price/quality is ok.

We had a great stay at the hotel. Especially the service was outstanding! Everyone was very friendly and especially Joly helped us even via WeChat with every question we had quickly and gave us important suggestions what to do. She spoke very good English which is a little rare in China. We also got a free room upgrade and free late checkout. The rooms were nice and spacious, even though a tiny bit outdated. However, nothing major and also very clean. The beds were comfy. Breakfast was quite nice with many Chinese and western options.

This is not a 5 Star hotel. At most I would give it a 2.5 star rating. Accor should deflag this property. It is an embarrassment to the Fairmont and Accor brand. Here are just some of the problems I encountered: 1. Room- lock doesn’t work, do not disturb doesn’t work, housekeeping button doesn’t work, shower and toilet smells like mould, bathroom light went out and engineering fixed it quickly but housekeeping was reluctant to clean up the mess and kept telling me to sweep it on the side (I insisted and she did a mediocre job) 2. Pool- no food and beverage service, when asked the staff asked me to order take out from ******* (what a joke), lounge chairs were filthy 3. Signage- placed without logic, the fitness room sign points to one direction when it’s in the opposite 4. Service- not one person could speak English or French, this is a French International hotel chain, not a local Chinese brand. All the descriptions and activities were all in Chinese as well, not friendly for non Chinese guests 5. Others- attention to detail doesn’t exist, worse hanging everywhere, garbage placed in the sides, lazy staff and mentality I will never we stay at this property again and do not recommend it to anyone that’s used to 5 star level service.