Grand Hyatt Sanya Haitang Bay Resort and Spa

I recently stayed at the Grand HyattSanya Haitang Bay, and I must say that my experience was exceptional, largely due to the outstanding service provided by the front desk and the concierge. From the moment I arrived, the front desk staff greeted me with warm smiles and genuine hospitality. They made the check-in process incredibly smooth and efficient, ensuring that I felt welcomed and valued as a guest. Their professionalism and attention to detail were evident as they provided me with all the necessary information about the hotel amenities and local attractions.Assistant Front Office Manager May was kindly of my family. What impressed me the most was their willingness to go above and beyond to meet my needs. When I requested recommendations for restaurants and activities, they took the time to understand my preferences and offered personalized suggestions that greatly enhanced my stay. It's rare to find such knowledgeable and friendly staff who truly care about their guests' experiences. Additionally, the concierge team was equally remarkable. They were always available and ready to assist with any inquiries or requests I had. Whether it was arranging transportation, booking excursions, or providing insider tips on the best places to visit, they did so with enthusiasm and efficiency. Their local knowledge was invaluable, and I felt confident exploring the area thanks to their guidance. The level of service I received from both the front desk and the concierge truly made my stay memorable. It’s clear that the staff at the Hyatt Regency Sanya Haitang Bay are dedicated to providing exceptional service, creating a welcoming atmosphere that sets this hotel apart from others. In conclusion, I wholeheartedly recommend the Hyatt Regency Sanya Haitang Bay to anyone looking for a relaxing getaway with top-notch service. The front desk and concierge teams are a true asset to the hotel, and their commitment to excellence is commendable. I cannot wait to return and experience their hospitality

I recently had the pleasure of staying at the Hyatt Regency Sanya Haitang Bay, and I must say, it was an unforgettable experience. From the moment I arrived, I knew I was in for a treat. I opted for a paid upgrade to a poolside room, and it was absolutely worth it. The room was beautifully designed, featuring modern decor and stunning views of the lush surroundings and the shimmering pool. The spacious balcony was the perfect spot to relax and enjoy the gentle sea breeze. The hotel’s amenities are exceptional. The expansive pool area is inviting, with plenty of loungers and cabanas for guests to enjoy. I spent hours soaking up the sun and taking refreshing dips in the crystal-clear water. The beach is just a short walk away, offering soft sands and a tranquil atmosphere. It was the ideal setting for relaxation and leisure. One of the standout aspects of my stay was the outstanding service provided by the staff. Manager May was helpful thanks The front desk team was incredibly welcoming and attentive, ensuring that my check-in process was smooth and hassle-free. They took the time to explain all the facilities and services available, making me feel right at home. The concierge team truly went above and beyond. They were proactive in assisting me with my luggage and offered helpful recommendations for local attractions and dining options. Their friendly demeanor and willingness to help made a lasting impression on me. It’s clear that the hotel places a high value on customer service, and it shows in every interaction. Dining at the hotel was another highlight. The restaurants offered a variety of delicious cuisines, from local specialties to international dishes. I particularly enjoyed the breakfast buffet, which featured an impressive selection of fresh fruits, pastries, and made-to-order dishes. It was the perfect way to start my day before exploring the beautiful surroundings. Additionally, the hotel’s location is ideal for those looking to explore Sanya. It is conveniently situated near popular attractions, yet it maintains a peaceful ambiance away from the hustle and bustle. I appreciated the balance of tranquility and accessibility during my stay. Overall, my experience at the Hyatt Regency Sanya Haitang Bay was nothing short of perfect. The combination of a stunning room, excellent service, and beautiful surroundings made for a truly memorable getaway. I highly recommend this hotel to anyone looking for a luxurious escape in Sanya. Whether you’re traveling with family, friends, or on a romantic getaway, this hotel is sure to exceed your expectations. I can’t wait to return!

Grand Hyatt Sanya Haitang Bay Some few keys I’d like to pinpoint during my stay in this resort. We were staying for 5 nights, from June 1st to 8th. CLEANLINESS I’m very surprised with the cleanliness in the room and surrounding areas. Walking through the lobby, garden areas, pool areas and of course the room. You’ll be able to see gardeners, housekeepers, and cleaners doing everything to clean the their areas. This resort is spotless. Five stars for that. LOCATION Location is quite far from downtown but enough to go shopping around 68 market/mall. The hotel is connected to the mall where you can find and dine local restaurants. It is good when you’re trying to avoid the pricy meal at the resort. (Go local, get cheaper) And yes, location from the airport is about 35-45 minutes away. No traffic on the way. But try to avoid some local drivers who’s trying to give you a cheaper price to send you to the hotel. Always check the price on Didi or other app. When using those apps there will be no compromise. SERVICE Service. Well, overall it was great! Starting from reception, we were greeted during the arrival with the help of our luggage and stuff and guided us through the lobby. The receptionist attended us during check-in was very attentive and helpful (I didn’t get a chance to check her name). She was very helpful, and even gave us a tour through the map and sent us to the lift to our room. The young man and young lady at the housekeeping dept. was always ready to help us with what we needed in the room and prepared a honeymoon decoration in the room on the first day with complementary champagne and a fruit basket (Downside: some are telling to give them five stars) but I totally understand as it helps them as well. Restaurant staff are relatively friendly and helpful. Very welcoming when you coming for breakfast and guide us to our seats. BUT, you’ll need to come earlier than 9. Otherwise, you’ll be lining up outside the restaurant waiting for the vacant seat. AMENITIES Amenities are well cleaned and new. Showers and tub are quite new and well maintained. Other things in the resort are basically great. Swimming at the beach is on your own risk. No lifeguard assigned to watch as it is a public beach. Basically it’s not allowed to go swimming. Haitang bay resorts are all the same. If you’re looking for a resort where you can swim, you need to find somewhere else such as Yalong bay or Wuzhizhou Island. Overall stay was great. Just bear in mind, if you’re looking for a hotel or resort for fun this resort is not for you. But if you’re looking for a relaxation and calm holiday this resort is for you. There are only few entertainment and experience you can have in the resort such as live music during barbecue dinner at the Grand Cafe, dinner in the sky, and show outside the restaurant.

The receptionist's attitude is bad. They charge an unreasonably high deposit. It is very difficult to return the deposit. The sewage system is bad.

Great location. Fantastic stuff. Best service and great hotel. Thank yooo

Nice sea. Large territory. Construction and noise nearby. The room is dark and the design is an acquired taste, but there is no accounting for taste. There's not much to do. The kids' club is nice.