Holiday Inn Resort Sanya Bay

I was in Hainan from Mongolia for 10 days. Stayed at 3 hotels in total (Phoenix Island Resort Sanya, Sheraton Sanya Haitang Bay Resort, Holiday Inn Resort Sanya Bay). Food, Children's Program and Friendliness made it the best hostel. I would also like to thank WESLEY for his valuable advice and service throughout the trip

This is my third time staying at this hotel and it’s truly amazing. It’s clean, it’s close to the beach and airport, all the staff are super friendly and helpful, especially Angela. She helped find some markets nearby and took great care of us during our stay.

My third time staying at this hotel and it just gets better and better Angela added my WeChat and shared so much helpful information with me. Helped me to book a trip to the outlet mall and many other things. She was an absolute superstar Wesley is the sweetest. Very fun to talk with and so helpful. He gave us lots of information and told us about new areas of the hotel. Since my last visit the hotel has opened an adults game are with billiards , VR , darts and more. They even have a Starbucks inside. Hotel is placed perfectly on the beach and we quite often had the beach to ourselves. Breakfast was great and whole experience was fantastic. Another hotel update is a free photography service. You can book a time and take photos and receive 10digital photos for free . I’m honestly amazed this hotel is a holiday inn as it’s absolute paradise with amazing staff 🥰

Thank you, Holiday Inn Resort Sanya Bay and Bailey. After a wonderful stay over the weekend, I accidentally left my watch in our room after check-out. When I realized this on our way back home, my wife immediately messaged Bailey to ask her if they could search our room to find the watch. After finding it and letting us know, they insisted on sending the watch back to us at their own expense. They paid for the SF Express, and after a day, I received my watch along with a few goodies they added. Excellent service.

The hotel has a very good location and the room are really spacious and well prepared. It was very clean and everyday they came and clean the room deeply. A unique experience with a warm welcome and a very nice and wonderful service from Ian Lan! (Speaking english), he helps us everyday and arrange everything for us. Any questions, he can answer. And he also anticipates our needs which more than perfect! One improvement that the hotel should do is to improve the offer for lunch and dinner. A little bit more possibilities will be great. (We are also in china and lot of possibilities around for deliveries anyway)

Not a big hotel, but everything is very good. Many things are free, for the pool too. The rooms are nice. Unfortunately, there are no shops or restaurants nearby.