Park Hyatt Sanya Sunny Bay Resort

There is no service at all. Foreigners are treated poorly. We waited a long time to check in, and every time we were told to wait 30 minutes at the front desk. We waited a very long time in the lobby, and there was no water available. After a long flight and waiting for our room, my phone ran out of battery, and the power outlets were not working. When I asked for water, I was told, "We'll bring it to your room," but we needed water right away. When we were shown to our room, the door was open, and the room had a strong cigarette smell. I remind you that the hotel doesn't have windows or balconies!! The smell was persistent. When we asked for the general manager, the employee started laughing and didn't call him. They replaced our room on the same floor in the same building, claiming it was an upgrade and cost more. The staff was mocking us and making us look like fools.he hotel grounds are large with many corridors and all of this is confusing. The hotel is attractive with its beach, but as it turns out, anyone can come to this beach, even those who do not stay at the hotel. For the staff working indoors, the main thing is to get a signature that all responsibility is on you. I also recommend to watch your belongings, as we were on the beach while swimming and a woman took our towel, wiped herself and her phone and then threw the towel on the sunbed. I never thought this would happen to me in China. The service and facilities at the Hyatt Hotel do not meet international standards.

The view from the hotel is beautiful, and the service provided by the staff is excellent.

Great service and facility. No words for the pool, above all expectations! 100 meters, clean, warm, indoor and outdoor, you choose! The room with sea view is fascinating, well designed. I could see that the staff and personnel is highly trained and briefed, which is rare at this level. Highly recommend

Great hotel, great service.

Great design, huge variety of breakfast, and the hotel provides an excellent view of the ocean, the swimming pool also looks great in the sunshine. The service is so good. Definitely will come back😊

Most beautiful beach in Sanya and more, and we travel a lot! Very good hotel, perfect breakfast. We were in 4 hotels in Sanya and this one is the best for sure. We will go there again for sure! Strong recomended! In the morning beach is perfect , cristal wather, just afternoon sea goes down , but it is good anyway. Swiming pool is beautiful also and clean.