Atlantis Sanya

Khi nhận phòng tại khách sạn, tôi rất vui khi được cô Elena Hu, một quản gia tốt bụng và hữu ích, người nói được ngôn ngữ của tôi, hỗ trợ. Sự chăm sóc chu đáo của cô ấy trong suốt bốn ngày lưu trú khiến tôi cảm thấy rất thoải mái và như ở nhà. Cô ấy đã chu đáo sắp xếp lời nhắc nhở cho lịch trình của tôi và thậm chí còn chuẩn bị bữa sáng trước khi tôi rời đi sớm. Tôi thực sự ấn tượng với dịch vụ đặc biệt của cô ấy và muốn bày tỏ lòng biết ơn chân thành của mình đến Elena.

Phòng rất rộng, sạch sẽ và mới, dịch vụ tuyệt vời, quản gia rất tốt bụng, hữu ích và phản hồi nhanh. Nhiều hoạt động để tham gia và bạn sẽ không cảm thấy nhàm chán, có thể đến bãi biển chỉ với vài phút đi bộ. Một chuyến đi rất hài lòng và một khách sạn tuyệt vời để ở.

Don’t worry you have what you pay… Breakfast.. perfect Beach.. very good Water park… perfect Room.. very clean.. perfect… free movies You don’t need to eat in the hotel.. plenty restaurants near.. Go Atlantis no worries..

Staff Dikshya Kunwar did a very good job to convert the poor services derived from other departments to world class services. Well done Kunwar. Hope to see you again in future. Room delayed 40min to check-in, photography arrived 17min late, requested my pregnant wife to walk a long distance to take a seat due to the delay. All these were not the matter of Dikshya, but she managed it well to smoothen our experiences.

We stayed at Atlantis Sanya and were truly impressed by the stunning facilities and welcoming atmosphere. The hotel is an ideal destination for families with children. A special shoutout to our attentive butler, Elena, who went above and beyond by preparing a beautiful welcome fruit plate and thoughtful gifts for the kids. Her kind gestures made our stay even more memorable.

There’s nothing to complain about this gorgeous hotel. From check in to check out, the service was fantastic on the hotel’s end. They take care of the luggage as you get off the car. After checking in, the staff walked us to our room and explained where everything was and to contact her if we needed anything. They made sure we had the right size robes and slippers for the kids and sent us a welcome fruit basket. The view was breathtaking. Beds and linens were soft and comfortable. The restaurants gave excellent service as well. Room service was fantastic. The water park food stalls are the only ones that were rude. The only other complaint I have is the staff that works at the breakfast buffet. When other restaurant guests cut in line, they still serve them instead of telling them to get in line. It’s a big culture shock as 9 out of 10 people here don’t get in line unless the staff insists and not serve them. The water park could use clearer signs. And some slides were closed due to staff shortage. That was a bit disappointing. The hotel swimming pool is beautiful. Night swimming was one of my son’s favorite part of the trip. We did the beluga whale encounter and it was so worth it. The staffs were really nice. That definitely made an unforgettable trip. At the end, the hotel even left us a gift of 2 stuff animal whales. So happy they gave us 2 so my kids can each have one. I would definitely recommend this hotel if you are going to Sanya. FYI, you’re going to need translation app if you don’t speak Chinese because other than the staff that was assigned to help us, nobody speaks or understands English.