Phoenix Island Whale Sea Inn

This is the fourth time we are resting on Sanya and the third hotel for this vacation. And this is the first review that I don’t begin with "nice hotel ". We lived in expensive and cheap hotels from Sanya Bay to Perfume Bay, this hotel is the only one that disappointed its service. We were not allowed to enter the territory on scooters, we had to drag stuff across the entire territory. At first I didn't want to write a bad review, but the last day some employees contributed to this, so I will now list all the disadvantages. the shuttle from the hotel refused to take us to the exit, the driver with an empty shuttle said that he just wouldn't take us, a minute later he was taking two Chinese, and he didn't have a place for two foreigners. There was a smell of «a rubber factory in the room», cobwebs hung on the ceiling, I had to ask the management for towels, they allocated only one large one small for two people, there were no bathrobes(about their availability was stated in "services and amenities"). All the pools on the territory are closed, the territory of the outside restaurant is also closed, if you do not want to use the pools in winter, at least leave the territory open for people to walk and take pictures. Learn how to meet your guests starting from the security post, your gate is located quite far from the building. I can only say thank you to one man from the management, only he left a good impression

nice and helpful service, amazing views good restaurants and bar

Room had an amazing view. Room has a mouldy smell unless the door is kept open. Pool was convenient.

It’s a nice place . Near to the beach . The management were amazing

Amazing wonderful view ! Really worth to stay there for nice pictures! Allows to stay with a pet. The room was not really new, mold on the curtains, but the rest was very clean. Kitchen area is not big, enough to make some easy food, but can’t cook. The toilet facilities are clean and there is all you might need. Iron board, chairs on the balcony, a lot of space. Stuff is very friendly, help whatever you ask them. Very close to the downtown. If you want to be in a city and still have a great sea view - here you are! But the parking is not very convenient, you need to walk for I while from the parking area, which is just outside, very difficult if you have stuff to cary, the cart service is there, but its not convenient to call them all the time, also they don’t help with the luggage, so was kinda heavy for me.

The cleanliness of this place was the worst I have experienced. Just walking into their reception area, you can see that the place is not well looked after. The ceilings in the passage way and the room has water damage and leaks a little. The shower looked like it was not cleaned. The floors in the room was grimy. The room also had a bad odor.