Hotel Brasilia

I arrived at the hotel on Friday 23/2. I immediately noticed there was an issue with the air conditioning - it was switched on and blowing out air at room temperature, even when on the lowest setting. I reported the issue to reception, and they had an engineer investigate, although when I returned, the issue was still present.  Further to this, the room does not have blackout blinds / curtains, so the sun would heat the room in the day.  This was just the first problem.  I realised on day two, that the lights in the bed area were faulty (I was only in the room in the daytime previously).  I reported the light issue to reception, they said I could change rooms the following day.  In addition to these two main issues, the right hand window does not lock, causing a security concern. Also, the duvet didn’t have a cover on it, so the spikes of the feathers could be felt on my skin causing discomfort. The feathers were also spilling out onto the floor, causing a mess. When given a new room key and air-con remote the next day, I arrived in the new room, tried to test the air-con but the remote didn’t switch the unit on.  At this point, I had had enough, and checked out. So in summary; 1. No air-con, with sun heating the room all day (I obviously paid for a room to have this facility). 2. No lights in the main room (this is an obvious requirement for any establishment of any description). 3. A security issue with the window. 4. Uncomfortable bedding. 5. Two days to be given a solution that also had issues. This is an unacceptable service by anyone’s standards.

When I arrived at the hotel I was feeling disheartened by what I saw…piles of garbage all over. Inside the hotel was clean, and the lady, Hermana (sp) spoke some English, and was so nice. The room was wonderful, and the bed was so comfortable that I was spend my whole holiday in it. The breakfast was delicious, and plentiful. I usually had a bowl of fruit with cream. Some toast and eggs. The area around the hotel looks very rough, but the people are so kind that it’s impossible to feel uncomfortable. I enjoyed my stay, and will make it a yearly visit

When the driver dropped me off at the hotel I was questioning my choice of hotels. The street looked inhospitable, but the piles of garbage on the sidewalk were gone the next day, and the place was mostly clean. Inside was very clean, and the staff were great. The cleaners came to my room each day and asked if they could clean. There was always someone mopping the main floor which glistened. By the end of my trip I knew the area well, and even a fee people. A 20 minute walk to the main downtown area is perfect. I already plan to return to the hotel Brasilia!

If anything, I praise part of their staff in reception who were approachable, respectful and helpful answering queries. Some were just not that interested and were just there “doing a shift”. The hotel itself needs proper cleaning and good investment to improve doors, windows and others. The area can be dangerous especially in the evenings and nights. Overall, it has potential, but can be an adventure.

Staffs are very nice to answer questions and provide some informations if need. My teeth was broken in the morning, one of the staff provided me the details of dentist. I m very pleased about that. Thanks for help.

We booked 3 rooms with Mini fridge and microwave, there was only one room given to us with a fridge, no microwave s the microwave which was in the common area was filthy. The toilet paper was placed on the tank as there was no holder. This place does not deserve 1star We paid for service which was not provided inspite of numerous requests, the answer was tomorrow, we were there for 3 nights

Friendly and helpful staff. Room were fine. But there wasn't any possibility for eating. The restaurant as well as the bar were closed.

When we arrived, they told us that ******* canceled our booking. We never canceled our booking. My last email I received was stating that I have until March 5th to cancel it otherwise it is confirmed.

Without doubt or exaggeration the worst check in experience of any hotel, anywhere in the world. On arrival we were told to wait because the receptionist was dealing with another guest. This guest was not present. Ten minutes later she returned, apparently after leaving to get money. What followed was her tediously slow payment process, including going in and out of the hotel at least twice more. The receptionist never offered to check us in in-between. It was 25 minutes before we were dealt with, also excruciatingly slowly. At no point were we offered a seat, a drink or an apology. The hotel itself is impossible to describe. It feels like a poor reproduction of the hotel in the pictures. It's in a fairly dingy back street. The lobby and breakfast area is massive and eerie with the feel of a disused government building. The room did not look like the photos: it was much more dated with an unusual mix of furniture and old curtains. The bed and bedding were mostly clean apart from a stain. Walls are thin and a gym in the same building is noisy. Housekeeping procedures were baffling: - the bed throw we had removed was taken and a new, dirty one placed on the bed - 2 pillow protectors were replaced with children's cartoon pillowcases. - perfectly good toiletries were thrown away - the bathmat had been taken and not replaced and the hand towel had been draped over the back of the toilet. There was no 'do not disturb' sign. Breakfast was mediocre and not replenished quickly.