Caprici Beach Hotel & Spa

I have been staying here for a few days. This low review is more for the management. I understand it's a business BUT they don't have any human morals or ethics. For example, to find a glass of water to drink is a mission. How can a room have only 1 plug socket and its for the mini fridge (nothing inside). I have to unplug it to charge my phone. Cleaning? Debatable if they actually clean the room properly. Just do your bed and mop the floor. I'm not even sure they actually clean the towels. It's half board but have to pay for drinks, even for water and it's a mission to get a drink to pay for at dinner. They have only 2 people serving the drinks for all the guests. So I haven't even been able to buy water at dinner. Luckily for breakfast they've got machines, otherwise ...... (you fill in the blank). Lunch time is a nightmare, staff are interested in serving groups or Spanish speaking guests. I had to shout to give my order. Understand the staff are trying their best BUT they are under staffed. Freaken employ more people. Swimming pool, no idea, as I'm not happy with the service, so don't really want to spend time in the hotel. What a pitty, really nice designed hotel (apart from the rooms) but very crap management or I should say ownership. They have no interest in giving good service by employing more staff, which is much much needed. Beach, it's very nice actually but have to pay €14 a day to have a comfortable time. Sea is quite nice but can have it's waves but in a nice way. Overall, i say the hotel is a 3 star and definitely not 4. Will come back to santa susanna and would recommend the location. If you have low standards then book this hotel but if you have high standards they try to find another hotel in this area because I won't be coming here.

Lovely hotel, lovely breakfast. All staff were friendly but particularly the Domestic staff , they were very friendly. We were there for a festival and had a pool party where the staff really worked hard to serve many extra people at the beach bar.xx

Worst hotel I went in my life. We were there for a football tournament for my 11 year old son. The hotel has no soundproofing and on top of our room there were football teenagers making parties drinking with loud music yelling and making animal sounds and moving furniture all nights. We did not sleep during all our stay. We informed reception whose reply was they are kids. Worst experience ever. Management was not available during check out and we sent email after our return for which we still did not get a reply. Worst experience in all my life. One of the days we could not even shower since water was cold all day. I suggest you don't book in this hotel unless you want a similar horrible experience and an unhelpful hotel who is not responsive to such a terrible experience.

Stayed 4 nights and enjoyed my stay so much i'm booking this hotel for next year. Hotel and room clean, friendly and helpful staff. Excellent variety and quality of food on offer, honestly, no complaints whatsoever. Perfect location for train, buses, shops and beach. Any complaints i have are very minor. Kettle in room would have been handy, no english speaking channels on tv, room small but only used it for washing, changing and sleeping so wasn't that bothered. Handy tip, if train station is queued with people wanting to use ticket machine, nip across road to ticket office, beside tourist information office, and buy ticket there.

Food was very basic n bland and even worse if you are a vegetarian. Otherwise all OK. Polite friendly and accommodating staff Lovely views from nice balcony's . Air con OK.................. Nice surrounding facilities

Hotel in fantastic position right next to the beach . Short distance from the main strip for a wander of an evening. Plenty of free car parking. Sea view rooms are great. Stayed here pre covid for motogp grand prix , booked again for beginning of September, can't wait 😀