AC Hotel Santa Rosa Sonoma Wine Country

Our room was 60 feet from the freeway. Didn’t get a wink of sleep. Unlikely to stay at this property again

Even with “parking” advertised I was not able to find a place for my car towing a small u haul trailer. Then they refused to refund my money when I couldn’t stay.

We stayed here two nights for my grand-niece’s graduation. The room was clean, and the beds were very comfortable. My only complaint is that the cleaning staff did not visit our room. We left at 10am, so you would think they would check.

Staff was good but hotel was overpriced. Extra charge for everything-even basic cup of coffee in the lobby

I had a terrible check in. I hardly can believe after using Marriott chain for last 10y and promoting it to my friends, I will face such attitude from the staff. We had a room with terrace booked but they gave us a different room for lower price and didn’t tell us anything. They we complained, they admitted that the room with terrace isn’t available due to bla bla. Why didn’t you tell us anything?? What is this? They new that ahead of time and didn’t communicate. Then upon escalation to the manager Madison, they “kindly” agreed to return us the price difference. Also, originally they offered us 10-20$ return. At that time I recalled that price difference was around 50$, I checked online on business day the difference was 43$. No courtesy was provided. We thought may due to this awful experience Marriott would want look better to our eyes but apparently not. Later, I had to spend time with ******* to refund the sum. ******* support was very good. Hotel staff however puts the shadow on the whole chain. I would recommend hotel directors to demote Madison. Being manager myself I understand that you need to have a little bit more responsibility to be in the position.

Hotel was clean! Beds were comfortable. Staff was friendly and helpful directing us on good places to eat.

Did not like the shower. Could not change temperature easily it was either very cold or very hot

The beds were absolutely amazing, when I first checked in I got a small room, because I did not know that they had larger options. However, Matt was absolutely amazing and he took care of it! We were very, very pleased many walkable areas to dine at in the area. The beds are extremely cozy.

There is no parking on site except for limited valet spaces. There is a pay to park public parking garage behind the hotel but I received a parking ticket while parking there.