Pierre&Vacances Mallorca Portofino

Found massive cockroaches (see photos) running around in the room - if it weren't for the fact that it was our last day I would have gone to another hotel. When we told reception they didn't offer another room but offered to clean it instead. Children also ended up getting several bites which we first thought were mosquito bites but then after we left we realized there were no mosquitos where we stayed and most likely were caused by bedbugs. Secondly, pool is about 1/3rd of the size it appears to be on the photos so beware if you are coming for the pool only. Furthermore, various boards where curling up as if they had damp issues, random holes in the ceiling above the shower, a broken showerhead (which they replaced after we raised it) and the Wifi is so weak we couldn't even use Netflix or Youtube on the TV. Also, kitchen amenities are horrific except if maybe you are doing microwave dinners, virtually no kitchen utensils despite having a hob. One of the outlets in the kitchen kept shorting out the apartments' electricity. Lastly, going downstairs to reception to complain on two different occassions I had to queue behind other people complaining about their rooms (not sure what but they were showing photos on their phone). Just stay away if you have any respect for yourself. Piere and vacances are obviously running the hotel into the ground to squeeze as much money out of 'rich tourists' by not spending anything on cleaning or upkeep.

We had the loveliest time in Portofino. The staff were all amazing, always friendly and couldn’t do enough for you. The apartment was clean and spacious, the beds were comfortable and the kitchenette area was more than enough for our stay as a family of 4. The pool was a great vibe, family friendly, the life guard was great and very helpful, the poolside bar had a great range of snacks and drinks aswell as pool items for the kids to play with. We’ll definitely stay at Portofino when we stay in Santa Ponsa again!

Great place in a great location, great friendly staff, great WiFi, what more can you ask for... I'll be back, definitely recommended

Ideally situated accommodation, perfect for accessing shops, bars, beaches and public transport for those wishing to travel further afield. The apartments are fairly basic but we had everything we needed. My only complaint is that we never were sure how the hob worked despite asking for help. But other than this no complaints at al. lWe had a one bedroom for three of us. Myself and my husband took the bedroom and left the sofa bed for my daughter. She said it was very comfortable to sleep on. The room was large enough to leave this set up and still use the space around it as a living area. The balcony is spacious enough for eating a meal on, which we did several times. We were on the fourth floor and had a sea facing view. It was restricted by the buildings in front, but we knew the location and suspected that would be the case so no issues there. On arrival, we were given a little cleaning pack with washing up liquid and some cloths, et cetera so had everything we needed to get going before we went to supermarket. The bathroom was spacious and well equipped, again it comes with some basic shampoo and body wash, plenty of towels. We were here a week and I think we had the towels replaced twice. There is not a mate service as such, but the apartment is well equipped with a sweeping brush and a mop. There was never any issue getting some bed around the pools. Both pools were well used by residence but also not overpopulated even in August which was nice. There was also a sunbathing deck which we never saw anybody use. Handy hint: there’s a little Ward rats near the left going up to the pool where you can do a wash for €4, takes about 40 minutes and includes detergents, and the balconies are so warm that it at all dried within a couple of hours. I’m delighted to be going home with no washing to be done when I get there. We didn’t have many dealings with the staff, but everybody we did meet was pleasant and helpful. We were able to keep the room on at the end of the visit, it was €60 but we had a really late flight so that seemed fair.

Brilliant location, 2 mins walk to the beach. 2 pools, lots of sunbeds. Air-conditioning was good. It really was a fabulous location

We weren't expecting too much but were pleasantly surprised. The staff were so friendly and helpful. The apartment had everything we needed, the two pools were fabulous and the location was amazing. The only suggestion I do have is to perhaps add a couple of comfy chairs in the lounge. We used the sofa bed and left it out as didn't want to put it away every day so only had the hard dining chairs to sit on, but that was our choice.