Tài Khoản Khách
ngày 24 tháng 7 năm 2025
Just letting people know that if you book the hotel using points and you don't show up they will cancel your reservation, refund your points, and charge your card on file $915 instead of using points used to book the reservation. The hotel does look good to stay at as why i booked it in the first place. Just wish this situation didn't happen. I also had a follow up conversation when asked to call back to "make it right" and talked to Joshua who explained i was charged $915 for the no show when the 1 night reservation was booked with points and that was the end of the conversation. A waste of time and so much for "Making it right"! Disappointed to say the least... Below is the response on the original review back on google "Hello Andrew, we understand your concerns regarding your reservation and the charges. We will share your review with the management. Please reach out to us at - "had to edit out the website for the review to go throgh" so we can follow up with you. We value you as a Hilton Honors member, and we look forward to making it right."
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