Tài Khoản Khách
ngày 1 tháng 3 năm 2023
Deserves a higher rating for the friendliness of the staff and the level of service. Generally, all the staff were friendly, except for one young lady who had an attitude and was distracted. Jennifer is the person to talk to about food and drinks. She is very proactive and knowledgeable. She made a chicken soup for me when I had a cold and always enquired about our stay. Worth staying at the hotel just for her service. The food was generally good, and we can highlight the mexican tomato soup, avocado with quinoa, langostinos al horno, fried pargo, fish ceviche at Koguiwa. The juices were great, so were the margarita and maraqugin cocktails. The restaurant at Watapuy has fusion food, we enjoyed the beef tenderloin with peppersauce, Wasabi tortellini, grilled sea bass and soup. The rooms are comfortable, and could be better with a kettle and more shelf space. The walk to the river and the trek on Sendero Aluno are worth taking. We saw a lot of birds, squirrels and the cotton topped tamarins on the property. The best persons to ask for any assistance is Grace and to follow up is Angie, both have always been concerned about our comfort. The only issue is that you have is to ask for all details as the app has limited info. We even found out the trek by accident while chatting with a gardener. Another highlight was the Khem spa set up overlooking the river. Jomali was amazing with the Thai stretching massage, one of the best treatments ever for me. She was knowledgeable, thorough, caring and pleasant. Danna also gave me an effective chitomassage. The hotel is walking distance from the Tayrona National Park. Get all information before going there as we were surprised about hidden expenses and the need for cash inside. We also visited the Kogui village near Rio Ancho, worth the effort. Memorable stay, overall
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