Cayena Masaya Collection

The hotel itself is beautiful with a fantastic pool The beach setting is fantastic Most of the staff are great, especially Daniela and Jimmy It is approximately 20 minutes from the entrance to Tayrona national park Unfortunately I have given it a low rating because of our terrible experience with the front desk woman We had booked our transfer way in advance and on every day of the 3 days that we were there I was assured that it was booked On our departure day , when 5 minutes before the transfer was due, I had to squeeze out of the woman at the front desk, any information on it’s arrival It never arrived and we resorted on using our own contact, a taxi that bought us back from the national park. He , Oscar, was great. Arrived immediately and drove us to Cartagena, 5 hours 30 minutes The woman at the front desk had no plan B and quite frankly was rude. I speak Spanish and was able to communicate with her. She made no eye contact and getting information from her was impossible If you are going to work in the hospitality industry you need to have some people skills Also the number one reason for most tourists staying in the area is to visit the park Again no detailed information was given. For example arrive at the ticket office by 7.30am to avoid long queues in the sun. Bring photographic id Also having a fridge in the room would be really helpful Unfortunately I won’t be staying here again when I come back

It depends what you want. We wanted a luxury break at the end of our holiday, this is not it. If you want an eco budget 3 star hotel you'll be fine but if you want luxury it's best to avoid this hotel No options for evening meal, which is only served between 7 & 8, bar closed at 9-30. Management standards mediocre at best, hotel was unkempt. Be warned

An absolutely amazing stay for 4 days in paradise. The staff were very helpful from things around the resort to renting motor bikes, scheduling drivers, and suggestions on excursions. The chefs cooked some fantastic meals with all kinds of different cuisines. The rooms were clean and I thought it was really cool how the bathrooms opened up into the outside. We would definitely come back for a beach holiday

Great hotel, big bedroom, everything was very clean, hot water, air conditioning in the room, pool huge, personal very kind, food delicious, perfect to rest without noisy. We loved it. Caribbean paradise. Near to the hotel surf academy and other restaurants

I had a fantastic time at this place we’d heard about a couple of years ago; thrilled to see that Masaya is still operating. The food is incredible, and the atmosphere truly captures the Caribbean vibe. It’s a gem worth visiting. Della, Arley, Rai, and Mabel were exceptionally attentive to our needs. While there are a few areas I noticed could be improved, I know it’s a well-managed place that strives for excellence. Enhancing the beach organization, lighting, and seating would add more charm. Personally, I prefer towels without a strong scent, and some juices had an unusual taste (mentioned it to Rai). Improving the coffee quality, considering the excellent local farms, would be a great addition. As a Caribbean resident, I’m proud of this place and can’t wait to share the fantastic experience with my international friends

Cayena’s location close to tayrona park allowed us to join all sort of activites including tubbing in palomino river and riding horses to reach arrecife in Tayrona . At the same time the hotels surroundings have that off the beaten track charm that makes you feel in a private location. The hotels staff went out of the way to accommodate my family and help me with my children. The highlight of our stay is the food, the chef is very talented and combines local ingredients to create delicious and different dishes every day. I’m not exaggerating when I say we had the best food in the region in Cayena.