Secrets Huatulco Resort and Spa

Its was ok but there was a spiders when we checked in, and we talked to the staff to changed the room and they told that i have to pay 500 dlls to give another room

Wonderful place to stay with phenomenal staff! Surrounding areas are extremely welcoming and friendly!

The staff was good, rooms were clean but the drinks were not great and the whole property needs to be fixed up and updated

Disappointing Stay at Secrets Huatulco – Not Up to Expectations We recently stayed at Secrets Huatulco, and unfortunately, the resort did not live up to the usual standards we expect from Secrets resorts. Although advertised as a luxury destination, this is more of a 3-star experience. Upon arrival, we were immediately taken aback by the frayed towels and bath mats in our room. Additionally, the swim-up pool had a broken umbrella, and we found open peanuts in the nightstand drawer, which was a little concerning. Even worse, we discovered clumps of hair around the room, which is certainly not the cleanliness one should expect from a "luxury" resort. Room service also left much to be desired. Our orders were consistently wrong, adding to the frustration. The resort also seemed to lack the lively atmosphere that typically defines a vacation destination. Many of the bars close by 9 pm, and the entertainment is over early, which gave the whole place a rather subdued, almost retirement village vibe. We were usually back in our room by 9 or 10 pm, which was quite disappointing for a getaway. On a positive note, the staff were polite and helpful throughout our stay. The spa was another highlight, though we were initially put off by the high cost. Had we been offered a promotional deal earlier in our stay, we likely would have visited the spa more frequently, but we only took advantage of it on our second-to-last day. Overall, Secrets Huatulco fell short of our expectations.

This was our first time in Huatulco. We loved the town. We've stayed at multiple Secrets Resorts and have been wanting to visit this one. It wasn't as nice as the others but it was still okay. We kept hearing a loud odd noise all through the day and all throughout the night. It sounded like a type of ceremony or ritual was being held. Come to find out, it was a noise from an ice machine. I'm not sure why the resort would be okay with having something that loud for the guests to hear all day/night. It was extremely annoying while trying to sleep. The hotel guests would get up early in the morning and claim chairs by the pool and beach. So, if you sleep in, forget about getting a spot by the pool or beach. Also, we would have to wait for beach towels at 7am. We still enjoyed our trip but this resort is not the Secrets quality we've experience from other Secrets.

Couldn’t have been happier Great pools Awesome beach Super friendly staff Love none buffet dinners every night