Sobrado Boutique Hotel

I booked this alleged 4 star hotel for my husband’s 40th and reserved a suite. On arrival the ‘suite’ was just a standard room with a sofa tucked into the corner. It became apparent quite quickly that the hotel wasn’t 4 stars. The food is okaaay, the service is variable. There’s only one iron for the whole hotel. The pool didn’t have any water in it 😅 and the lift kept breaking. I started taking my own wipes down to breakfast because the tables and high chair (we came with our 11 month old daughter) were never properly cleaned. We had dinner once at the hotel restaurant and it was pretty average. There were good things though. The staff were very friendly and they allowed us to have a late checkout until 10pm, which was so useful as our flight was at midnight. Overall we didn’t have a bad time but it definitely is not 4 stars.

Can't speak highly enough of staff at this hotel. All very friendly and helpful. The hotel itself is kept spotlessly clean. Food very good. Room comfortable. Gym was adequate for me, although the pool was tiny. The hotel is within 5 minutes walking distance from Santa Maria town centre and 10 minutes from the beach Overall, excellent value for money!

I should have known we would have issues when my emails prior to arrival were ignored. On arrival the “suite” I had paid for had been double booked so we were given an alternative which turned out to be the most basic room in the hotel. After three days of complaining I managed to get the difference between the rooms refunded without explanation or apology. Sadly this was just the start of the horrendous stay. Staff are pleasant enough but I wouldn’t call them friendly. The barman definitely requires a personality transplant, or at least a lesson in smiling and acknowledgment of guests would be a start. The bar area is small and forms part of reception. Drinks are reasonably priced. Breakfast is basic and repetitive but adequate. We ate at the main restaurant for dinner twice. The salad selection was good but all the hot food was stone cold. They simply do not have the facilities to keep food hot so should not be serving it. When I complained the chef just shouted and went back to the bar, as he did frequently throughout service, to have more shots. There was a complete lack of management within the whole hotel but especially the restaurant. They had run out of basic condiments which is unacceptable when there is a supermarket three minutes walk away. It is also not a buffet as such. You are served by someone and the choices are minimal. The second restaurant called Piri Piri serves pizzas etc which was ok and the young chef there was very good. The waiter, however, was the barman so all a bit miserable really. Such a shame that most of our evenings enjoying a peaceful drink were spoilt by waitresses arguing with each other. The hotel is small with a garden. The “pool” is tiny so more of a plunge pool. The beach is a good 10 mins walk away over uneven surfaces and not one for pleasant views. Lots of half built buildings which makes the area more of a bomb site. Sobrado guests can use the facilities of their sister hotel including the private beach which was really useful with plenty of sun loungers. Back to the room. The beds were probably the most comfortable I have slept in at a hotel which was great, but you guessed it, that’s where it ended. The room was clean when we arrived but cleaning services throughout our stay were inadequate. Bins were not always emptied, dirty glasses not removed, shower gels not replenished and towels were not clean looking. The TV had one level which was 100 so we couldn’t watch it , which is fine but if facilitates are advertised they should be in working order.On the third night my son showered and half way through the water turned brown. The water from the toilet, sink, shower and bidet were all brown. We had to use another room’s facilities. The following day my son became unwell followed by me the next day. The a/c then failed so we had to use the fan which appeared to have aggravated a nest of some sort as the room became infested with flying bugs, hundreds of them. The night porter allowed us to use ano

I have spent one day at the hotel, but mostly my impression was very good. The hotel is very modern and new and crisply clean. Their beds need special praise – this was the most comfortable sleep during my stay in Cape Verde. Breakfast was also fine. They also have a quite nice restaurant which is very convenient if you arrive to Santa Maria late and have no wish to going for dinner any further. Service at the restaurant and the reception was very friendly and helpful. I would have evaluated the property the highest points if it was not for a moment of fright when I received a notice from a booking system that there are some problems with the hotel payment systems and that their customers and their bank cards might be open to the hackers.

We had a very nice and big room with walk-in rain shower. The room was big and everything looks new. The staff is friendly en honest. The location is good since it s only a 5 minute walk to the centre. We didn t like the view from our street view room but offcourse this is not the hotels fault. It s an ugly open field The breakfast buffet is good with many possibilities so you don't have to eat the same every morning. I would recommend this hotel.

I firstly went in and all of the employers stared at me and some of them laughed because of my disability, I then signed in then took me to my room, I shut my door and he laughed and called me a cripple to another employer, I could hear through the door. The next day I got pushed in the pool and immediately left, luckily my career was the to help me or I could have died. Thanks a lot, Terrible place do not go!