Melia Tortuga Beach - All Inclusive

Absolutely fantastic, we really enjoyed our stay. The food was great and the staff very friendly. Flavia was especially friendly and made our stay very memorable. We will definitely recommend this hotel to our friends and plan on returning soon.

We enjoyed our stay Melia Toruga celebrating our birthdays in the good weather. The food and drinks were nice and a good selection. We ate in all the different restaurants at the hotel and the Italian restaurant was excellent. The rooms were cleaned daily. All the staff were friendly and helpful and I would like to say a big thank you to Flavia and Ricardo who served our drinks at the pool bar. Flavia was always happy and served our drinks with a big smile. The beach was beautiful and there was always plenty of beds on the beach and by the poolside. We visited Santa Maria which was worth a visit and we used the free bus from the hotel and got a taxi back for 5 euros. There was entertainment on the evening which was good. We will definitely be returning back to Cape Verde.

An amazing experience! My friends and I had an unforgettable stay at this resort, where everything was simply perfect. The atmosphere was beautiful, the service was excellent, and the staff was always kind and attentive. A special thanks to Edmir, who was incredibly dedicated and welcoming. Without a doubt, this is a place we would love to return to!

On arrival we checked in at reception and paid to upgrade to the VIP package, at a cost of €50 for adults (3) and €30 for children (1), totalling €180 per day. See photo for listed benefits. We then booked the various restaurants etc for our weeklong holiday with Wagner (VIP manager). We were then given the key cards to our villa and shown on the map where our 4 bed beachfront villa was located and told our luggage would follow. On arriving at the villa, none of the key cards would open the front door, but we managed to gain access through a patio door that had been left unlocked. We then tried to use the phone in the room to contact reception, but this was not working. My husband went to the Cabana restaurant/bar to ask if they could call reception to inform them that our keys didn’t work. Abruptly, he was told NO you have to walk back up to reception to sort out!! Our bags arrived and we trudged back up to reception to get new key cards and inform them that the phone and tv’s in the villa also weren’t working. They were unable to immediately fix the keycards so we were given one normal metal door key, to use between the 4 of us. They also said that the phone in the room had not worked for some months and they would come and look at the tvs, which had no remote controls in the room. We then asked how we were meant to contact reception or order any 24hour room service from our room without a telephone and were told to WhatsApp Wagner or Heidy if we wanted anything!! This obviously turned out to be impractical as they would have days off and didn’t work 24hours. The villa was promoted as having a fully equipped kitchen. Yes there was a kettle,fridge, microwave etc, but not a single item of cutlery or crockery etc to use to even make a cup of tea, let alone a saucepan! The other items that were obviously missing from the villa were, bathrobes, bathroom amenities such as tissues, cotton buds, decent amount of toilet rolls, fans in 3 bedrooms as air conditioning only in master bed and lounge, table and chairs on the patio and to be honest it just seemed dirty and bare. We messaged Wagner, to request the missing items etc and problems with the villa but he had already gone home for the day, but he passed the messages onto to Heidy to resolve. We were tired from a full days travel and just went to signora sassi for dinner and thought we’d sort it out the next day as we weren’t getting much help from reception, who just stared at us blankly claiming they didn’t understand. In using the villa overnight, we realised just how filthy it was, with what we hope was insect blood on the walls, fungi growing in the showers, ticks and cockroaches in the bedrooms, mold growing on the disgustingly stained mattresses, grease stains on cushions and curtains, filthy floor, stained bedding and towels, we once again trudged up to reception and demanded to see the manager, Mr Luis Miguel Goncalves as our youngest daughter had also come out in a rash basica

hotel - not complete luxury but still very lovely! very nice, villa cleaned daily, bathrooms clean and good pressure from showers. comfy beds and pillows. shampoo, body wash and conditioner included, conditioner is soooo good. a few extras provided, e.g. razor, shower cap, mini sewing kit, cotton wall pads, etc. two main pools, one lively with music and one quiet. loud pool has a swim up pool bar! shout out to ricardo and bruno, very good bartenders. tiles missing from pool but really not as issue unless you just want to be miserable. also two kids pool, one undercover. sun beds and umbrellas are good but can be hard to find as they are reserved early. no deposit is actually needed for the towels and they are easy to get from the towel hut by the pool. resort is beautiful with trees and flowers and lovely cats who we invited into the villa. aircon in living room of villa but not all bedrooms, but keeping bedroom door open in enough to control temperature. no problems with villa. two little gift shops with cute key rings, jewellery, soap, clothes etc. do not wait to get to the hotel to buy sun cream!!!!!!! one bottle is £20, so get it at the airport or bring it with you. beach is very nice, clean, but with limited sun bed. you can use sunbeds from neighbouring hotels 50 meters away, they don’t care. tropical fish in the water and opportunities to dive and snorkel. there is a man with a monkey! very cute. some staff a little rude, but mostly very friendly and enthusiastic. shoutouts to fabio from the spa, little willy from the pool, and the zumba/ darts man (forgot his name). all staff by the pool were lovely and fun. little willy asked for my instagram. food and drink- a few cocktails to chose from with the all-inclusive, along with a wide variety of other drinks, soft and alcoholic. cocktails were delicious and bartenders are happy to add more alcohol if you find them weak. bars are at the pool, in the lobby, and at the beach. restaurants are the buffet, an italian restaurant, a japanese restaurant, the beach restaurant and the secret garden. i recommend the last two, but all are nice experiences. a la carte restaurants are included but you need to book them, you can book all nights at once at the start of your holiday. be careful with the buffet or eating any fish or high risk food, a lot of food poisoning complaints but can be avoided. can’t be sure but looked like a lot of left over food was used the next day at buffet and sat out for a bit too long. secret garden has lovely steak and other grilled foods. food wasnt amazing overall, but some choices were great, and the a la carte restaurants were generally super good. very good variety considering it is all imported. water is good, a lot of bottled water provided. if you run out just ask at reception. entertainment- daily activities including water gyms and aerobics, pilates, yoga, zumba and dance classes, darts and beach volleyball/ football. there is a timetable in recepti

I have to say after reading some of the reviews of this location prior to my departure I was a little apprehensive, however on arrival all my concerns disappeared. We were met with big smiles and politeness, our unit was excellent, clean and well presented. The all inclusive food was great, plenty of variable choices. Well done the local team we had a great time and enjoyed our holiday enormously, well worth the visit.