Babbling Brook Inn

I liked the location and the room was clean and property is very quiet the brook winding through the inn is very nice. The only problem we had was checking out early. Staff doesn't tell you that you can just leave keys in room upon leaving. That would be useful information for anyone staying here.

The property has charm and is situated in a beautiful, forest-like setting, which made for a peaceful and quiet stay. However, it’s definitely an older place and could use some regular maintenance. The flowers in our room were dead, and the window screens were bent, which made me worry about bugs getting in. There were also an abundant amount of spider webs on our balcony, so we did not get to enjoy it. The check-in process was a bit confusing. The front office is located at the top of the building, which isn’t clearly marked, and there was no one at the desk when we arrived, just a sign instructing us to call a number. We did, and were directed to a lockbox with our key inside. This would’ve been fine if we had been informed ahead of time. There also didn’t seem to be any staff on-site for requests like extra towels or blankets, other than the cleaning crew before checkout. Similarly, we weren’t told that checkout just involved leaving the key in the room. The room itself was pleasant, with a lovely view that allowed for a bit of birdwatching, and the jetted tub was wonderful to use. Overall, better communication and a little upkeep would have gone a long way.

Decent inn, but old and not quite as advertised The property is nice enough, and walking distance to downtown Santa Cruz. The room did not match the pictures. The fireplace had been replaced with one of those space heaters that looks like a fireplace. And even though the website claims that they serve breakfast and have cookies and wine and cheese in the afternoon, none of those things is true. The lobby was closed. I tried calling several times before my stay only to go straight to voicemail and never hear back. The “check-in process was to grab a key off of pegboard” outside the main building. I don’t think there were any staff there other than the cleaning crew. The place is definitely showing its age. Carpets a little musty, floor is a little creaky. My room had an outdoor hot tub, so there’s that. But overall, had more of a motel feel than an inn feel. At least it was pretty quiet.