Tài Khoản Khách
1 tháng bảy, 2024
I booked this hotel due to vicinity to Six Flags Magic mountain, I realized later that Season Pass purchased on Internet have to go for the first time to Discovery Kingdom in Vallejo. After getting the plastic card, you could go to any six locations I contacted the best western reservation line and Told them the situation and the driving distance between Vallejo to Valencia of 352.2 miles. Best Western reservation agent told me that they are able to transfer my reservation from Valencia to Vallejo but this must happen through ******* , initial booking agent. I called *******. They tried their best but a manager in Valencia did not cancel my reservation without charging a penalty of $225. Needless to say that I did not book with best western in Vallejo after this type of customer service. I understand that I made a mistake, however, this problem could easily be solved by transferring my booking from one location to another, and everyone would be happy. This is the meaning of Customer Service.
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