Mar Monte Hotel, in The Unbound Collection by Hyatt

The parking at $40 a night plus tax is too high, but other than that it was a lovely stay. Pool and hot tub were great and a nice relaxing atmosphere by the fires they light at night.

Hotel feels a little dated and the location was quite far from town. We also couldn't get Hyatt points because we booked through Trip.

Great stay and bed are huge. However the service of a particular staff was really unpleasant and the hotel system does not tally with my booking at all! Trip.Com mentioned breakfast for 3 pax since I booked the stay for 3. Yet the staff insist it was 3 breakfast a day for 1 pax and did not mentioned that there was a $ capped for per pax breakfast. She insisted me to pay and did not want to speak to trip.Com herself. Also, insisted me to call trip.com on my own since I booked through a 3rd party. Help was not offered! I have to spent 30mins to seat at the lobby , ruin our itinery for the day and managed this hassle! Horrible experience overall at mar monte hotel.

房間狹小。環境優美得賴於自然風光並非酒店環境。前台工作人員對亞裔態度傲慢，40美金一天的停車費在小鎮很不合理，完全無需代客泊車的像Motel一樣就在房間門口的停車場，強行保管客人車鑰匙為了索要小費。居然是凱悦旗下的，凱悦扣大分。

酒店房間設施老化，服務態度不好，酒店房間小，隔音差，性價比非常差的一間酒店

海邊椰林，風光無限，裝飾簡約，舒適乾淨，服務到位，熱情大方，早餐豐盛，品質可口。

Everyone couldn’t have been friendlier and customer service excellent. The only 2 downsides were the restaurant Costa and when checking out the printer at front desk wasn’t working. Both mornings we went to Costa for breakfast and my friend ordered a toasted bagel with plain cream cheese and both times it had to be re-prepared. Also, please use real Crab in Crab Benedict, not canned!

Very over priced for value. Tired hotel poorly furnished needs major overhaul. Staff was amazing, they know facilities are lacking and do their best to accommodate

Got stuck in elevator for 30 minutes and staff disnt seem to be bothered. Not safe to have malfunctioning elevator