Mar Monte Hotel, in The Unbound Collection by Hyatt

Hotel feels a little dated and the location was quite far from town. We also couldn't get Hyatt points because we booked through Trip.

Great stay and bed are huge. However the service of a particular staff was really unpleasant and the hotel system does not tally with my booking at all! Trip.Com mentioned breakfast for 3 pax since I booked the stay for 3. Yet the staff insist it was 3 breakfast a day for 1 pax and did not mentioned that there was a $ capped for per pax breakfast. She insisted me to pay and did not want to speak to trip.Com herself. Also, insisted me to call trip.com on my own since I booked through a 3rd party. Help was not offered! I have to spent 30mins to seat at the lobby , ruin our itinery for the day and managed this hassle! Horrible experience overall at mar monte hotel.

房間狹小。環境優美得賴於自然風光並非酒店環境。前台工作人員對亞裔態度傲慢，40美金一天的停車費在小鎮很不合理，完全無需代客泊車的像Motel一樣就在房間門口的停車場，強行保管客人車鑰匙為了索要小費。居然是凱悦旗下的，凱悦扣大分。

酒店房間設施老化，服務態度不好，酒店房間小，隔音差，性價比非常差的一間酒店

海邊椰林，風光無限，裝飾簡約，舒適乾淨，服務到位，熱情大方，早餐豐盛，品質可口。

Creaky floors everywhere even in our room, old and odd smelling odor maybe because they allow pets. The heater/AC unit was huge and loud along with the train noise every hour or so at night. The shower water pressure was super weak, worse than sink water flow. This is not eco-friendly when you spend longer and forever to wash up. Windows were dirty with spider webs. We asked for missing remote for TV and waited over half hour so I personally went to front desk to pick it up. I waited while front desk tried getting a hold of housekeeping - can’t get a hold of them at 3pm? It was not worth the price per night and a mandatory $42/per night for valet parking along with resort fees and taxes.

Enjoyed our two night stay. Loved our Oceanview balcony room. Staff was very friendly and helpful.

We enjoyed our stay and will be returning to the Mar Monte Hotel. The staff was very friendly and helpful. Lauren was extremely pleasant and professional. The room was clean and very nice. Great quality for the price.

Two issues: The mini wall around the shower meant it flooded the whole bathroom (toilet/sink area) every time I took a shower. I had to use all the towels to soak up the lake in the bathroom every day. The second thing is that the layout is terribly confusing with the different levels. Guests need clear maps as to how to get around the main building. I got lost way too many times - posting signage would help. Numbering the rooms differently might help also. L is not the first floor - how European, but how confusing for us Americans.