Beach Star Ibiza

This hotel is practically beach front. It’s within walking distance of the ferry to San Antonio which costs 5 euro one way and takes 10-15 minutes. Free parking is available at the bottom of the road, ask reception as you have to park on the correct side of the signs. The hotel is clean, rooms comfortable, lovely pool with DJ, pool towels available, shops, bars and restaurants only a very short walk. Would recommend.

The room did not looked at advertised. My husband and I were given two single beds. Which is not what was in the picture. This hotel advertises itself as a four-star establishment, but my experience was far from it. The beds were extremely hard and uncomfortable, more like sleeping on a piece of cardboard. The pillows were so thin they might as well not have been there. I woke up with a terrible backache and was shocked by the amount of wear and tear throughout the room. Which looks nothing like the pictures online. There were holes in the curtains, stains on the couch, and the bathroom was dimly lit, making it feel dirty and uninviting. Breakfast was another disappointment. There were very few options, and the fruit and pastries looked far from fresh. I couldn’t stomach anything there. I ended up leaving the hotel after just one night because I simply couldn’t sleep on the bed. To make matters worse, I was not able to get a refund for the remainder of my stay. I booked through Love Holidays, but after this experience, I’ll never use their service again. This hotel needs a lot of work before it can truly call itself four-star. Save your money and look elsewhere! Love holidays even refused to let me raise a formal complaint. I am still battling with them. Don't book!

Beautiful bedroom with see view, clean with a little kitchen. The staff is very kind and take care about us for exemple to advice us about booking party or taxi… about all things and commodities around the hotel. The bus line 9 close to the hotel to go to the airport.. good vibes and place. I enjoy my stay with my family.

We stay at this hotel in mid-september the weather was just nice and we enjoy a lot along the pool with the live DJ, staff were very friendly and they helped a lot booking taxis and recommended a lot of places, They ever booked us tickets for Ibiza clubs. Our room was big and with a nice view over the pool, breakfast was great. Thanks so much for your kindness Juan :) We want to come back.

Brilliant hotel, ignore all the bad reviews! Just came back from a week there. The reception staff were friendly and always booked us taxis despite reviews saying they wouldn't. Pool and DJs are great, lovely atmosphere in the day. Drinks reasonably priced (especially delicious sangria and rose to share amongst friends). Rooms are perfect, sea view is beautiful. Well equipped, clean, spacious, great aircon, comfy beds. Only downside is one pillow per person so I put a towel under mine. If you get a pool view it is likely to be noisier by midday if you want to lie in. The bar/hotel opposite is loud until about midnight but we booked this as a party hotel so expected to have late nights/have noisy corridors. It can be noisy with people coming in/going out late and early so expect this, earplugs helped! Rooms cleaned daily if you want them to be, fresh towels. Can cook if you want to but we ate out. Johnny's bar (burgers) at top of road is lovely, there's an irish bar and other restaurants along the road too but we didn't go to those. Breakfast buffet is great and so generous, you get charcuterie/baguettes, fresh fruit and can order eggs/beans/sausages etc too, really good value. Is served until 12pm which was great when hungover, we actually missed it one day as didn't get in until 7am! Can always get sunbeds but we did go last week of Sept (think people are hungover/in bed until late)! Easy to get cabs to/from San An and to the big clubs, expect to pay about 30-40 euros each way to go over to the Old Town/clubs on other side of the island. Overall we loved this hotel and would definitely stay again!

When Senator bought the hotel they inherited a loyal customer base and have absolutely ruined it. I’ve stayed at the Beach Star 6/7 times and have always loved it but it’s just been run into the ground. Check in was a nightmare, the systems at reception went down so we couldn’t check in at all which of course isn’t the fault of the staff but they were so so utterly unhelpful. Hours later we finally got into the room to be told none of the key cards in the hotel were working. The rooms require some maintaining, the bathroom was filthy and tiles all dirty the balcony was all flaking and chipped away, in fact the whole hotel needs some love. You can tell they’re not looking after it, the pool tiles where the steps are, are all grubby and mouldy, the whole place needs a refresh. Customer service around the pool area literally doesn’t exist, the staff don’t seem to know what’s going on. They kept charging us different amounts for the same items. I was overcharged twice during my stay and even though the pool bar is rarely busy they are so so slow, getting a drink takes about 10 minutes as they are all chatting to each other and moving at the pace of a snail. A guy took payment from me and then came back 5 minutes later to take payment again as had forgot, as an isolated incident that’s funny but it’s a reflection of the staff as a whole. The hotel now charges 5 euros a day to use the safe in the room which is ridiculous- I’ve never heard of such a thing (there never used to be a charge) and even though we had a hellish check in they tried to charge us when we checked out a bit later than 11am!! Getting taxis is always difficult in Ibiza but the receptionist with the long dark hair who was usually there in the evenings is just so rude and unhelpful that we walked along to another hotel to order a cab and got one fine. Honestly the staff act like they don’t want you there. The rooms were ‘cleaned’ daily but the beds weren’t changed in 5 days. On the first day I smashed my perfume bottle and when we checked out there was still glass on the floor even though I had made them aware. The food used to be so good here but now it’s just strange, if you order the same thing it comes up with different components every time. I ordered the seafood spaghetti and got one prawn and a few mussels with it. It feels like all the love and care has gone, which I guess is what happens when a big company purchases a previously privately owned hotel. For the money, there are now far better places to stay on the island. A real shame