Tài Khoản Khách
ngày 17 tháng 2 năm 2023
First of all, I picked this hotel because we were in Hamburg and wanted to stay in a 4-5 start hotel not so far away. The hotel was easy to get with. I will go through what I felt was good and not so good at the hotel : Hits - The room itself was excellent and very comfortable. A good mini bar and excellent shower. - A lovely swim/sauna area. (The fitness area was too small to rate) - A big thank you to a number of staff. Sorry, I did not get names. The Ukrainian lady and her partner at dinner. Friendly, professional & helpful. The lady at the cocktail bar who was friendly, efficient & patient with going through the cocktail list for my wife. Lastly the night porter who went out of his way to supply an additional mini-bar beer to my room! - The dinner was very much hit and miss. We stayed half-board and the menu was very limited. 2 courses for starter and 3 for main course. The Chicken Cesear Salad was a good delicious portion while the wiener schnitzel was just delicious. Excellent combination! - The food at the breakfast. Good variety. Misses - Staff at reception and at breakfast. While not rude, they were very reserved bordering on being cold. They were definitely not friendly. Why work in a 4 star hotel? - €7 for a bottle of water which is free at breakfast and in the room. That is outrageous. I did not leave a tip because of this. - At the dinner, there was a vegtable essence soup. It was a type of broth but in reality was nothing but flavoured water which tasted terrible. Also the fish, which was tiny with a few potatoes and carrots. You certainly needed to ensure that you ate before dinner which thankfully we did! - This is definitely not a 5 star hotel but bringing bags to the room for guests would be a suggestion that I would have for hotel management to make their hotel stand out. Overall, this was a nice stay but I was slightly disappointed that it did not have that wow factor.
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