Hotel Karl Schranz

ABGEWOHNTES HOTEL LEBT VON RUF KARL SCHRANZ, SEINE FRAU EVELYN IM EMPFANG BÖSE, UNFREUNDLICH NICHT KOMPETENT. WIR SIND ALS FREUNDE GEKOMMEN UND ALS FREMDE GEGANGEN. ICH WURDE AUSGEZEICHNET VOM GUIDE MILLAU UND GUIDE MICHELIN ALS ERSTER IN ÖSTERREICH ALS "WIRT DES 20.JAHRHUNDERT" killermann.ch KARL WAR MEHRMALS GAST IN WIEN BEI UNS UND JETZT DAS, ES WAR EINFACH VEREHREND, DAS FRÜHSTÜCK EIN RESTLESSEN JEDES IBIS BIETET MEHR. ZUM JETZIGEN ZEITPUNKT ABSOLUT NICHT MEHR EMPFEHLENSWERT. IN KEINEN GASTOBETRIEB AUF DER WELT WURDEN WIR SO IGNORIERT WIE IM HAUSE SCHRANZ - MINDERWERTIGKEIT KOMPLEXE UND KEIN GESPÜR FÜR GÄSTE.

Our second stay at the Karl Schranz which, unfortunately, did not fully live up to our favourable memories of 2023. This review would be 4* but for aspects of the service which are slow and complacent. The hotel is very clean, comfortable, and generally well run with a nice wellness facility. In the dining room, at both breakfast and dinner, we frequently had to ask for some of the salads to be refilled, which was done but the bowl/s had been depleted for some time while waiting staff were apparently ignoring it, or perhaps considered it was someone else's job? This was true of breakfast e.g. when the muesli bowl was empty. Despite staff passing by, it remained empty until a refill was requested. Tables were repeatedly being cleared whilst one or more of us was still eating, creating a sense of urgency rather than a relaxing meal with friends after a physical day. The bar service, though infallibly polite and good humoured, once under pressure continues at its own leisurely pace irrespective of how many guests are waiting service. We left with a sense that everything has got a bit too 'comfortable', and presumptuous of its customer loyalty. A shout out to Goran the driver - unfailingly smiling and helpful.

We just left the Karl Schranz after a 7 day stay with 39 members of our ski club. The hotel is excellent and so is the food. The staff is super friendly and helpful! We have done many trips to the Alps and this has been our best lodge ever! Thank you so much for making our group feel so welcome. A special thanks to Tanya, Dominic and Evelyn for making us feel so at home.

Terrific stay. Friendly staff, superb food, decent bar prices, comfortable accommodation. Not near the lifts, but an excellent taxi service takes you to the slopes. The hotel has excellent pool, sauna and steam room facilities. The only thing issue I would have...when you get in from a day's skiing, the hotel provides hot food...but...it would be even better if it also provided tea and coffee. Thanks!

Stunning Hotel, with lovely friendly staff that couldnt be more helpful. Food was great and plentiful. Away from town centre but so easy to get to and from with hotel transport or local bus. I wouldnt hesitate to recommend this hotel to anyone. If I could rate it 6 stars I would. Thank you to the wonderful staff for making our holiday so enjoyable

Clean comfortable friendly hotel. Dominic, Tanja and Goran are a credit to the hotel, they were all really friendly and helpful. The hotel is a little bit out of town but there's a free shuttle bus and the ski bus stops 50m from the hotel door so it was rarely a problem. The wellness spa is very clean and tidy and easy to use.